Workplace Experience Lead — Events & Soft Services

CBRE Group, Inc.; Kuala Lumpur; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

CBRE Group, Inc. in Kuala Lumpur seeks a Workplace Experience Supervisor to lead a team delivering building-wide experience services.

You will coordinate daily activities, establish schedules, assign tasks, and cross-train staff to ensure consistent service quality. The role requires a diploma or degree with 5+ years of related experience, strong Microsoft Office skills, and the ability to explain complex concepts.

Qualifikationen

• Diploma or Degree in related field with 5+ years of job-related experience.
• In-depth understanding of processes, procedures, systems, and concepts within own job function; basic knowledge of related functions.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Excellent organizational skills with a master-level inquisitive mindset.

Aufgaben

• Coordinate and manage the team's daily activities; establish work schedules and assign tasks.
• Cross-train staff and review daily operations.
• Maintain records of costs; review invoices as needed.
• Respond to customer requests and complaints about the experience services.
• Approve client materials and ensure alignment with brand guidelines.
• Maintain databases and digital tools for service delivery.
• Develop and maintain vendor partnerships for cost savings; assist in contract negotiations.
• Ensure vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation for new employees.
• Enforce safety standards with staff, clients and vendors; support Service Business Continuity plan.
• Resolve complex problems to meet team objectives; establish new techniques as needed.
• Lead by example and build consensus, aligning with CBRE RISE values.

Kenntnisse

Supervisory experience

Office proficiency

Communication skills

Problem solving

Ausbildung

Diploma/Degree

Tools

Microsoft Office

Jobbeschreibung

CBRE Group, Inc. in Kuala Lumpur seeks a Workplace Experience Supervisor to lead a team delivering building-wide experience services.

You will coordinate daily activities, establish schedules, assign tasks, and cross-train staff to ensure consistent service quality. The role requires a diploma or degree with 5+ years of related experience, strong Microsoft Office skills, and the ability to explain complex concepts.