Key Site General Manager - Kuala Lumpur

CBRE; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

CBRE Malaysia seeks a Key Site General Manager to lead Workplace Experience and Facilities Management, acting as the primary client contact and ensuring a high-quality, seamless experience for employees and visitors.

You will oversee day-to-day facilities services, site operations, vendors, budgets and team performance, creating a welcoming, service-focused workplace while upholding CBRE standards.

Qualifications

• Bachelor's degree preferred with 8+ years of relevant experience.
• Experience in staffing, training, mentoring, measuring and rewarding performance is preferred.
• Ability to lead cross-functional teams and communicate performance expectations clearly.

Responsibilities

• Provide formal supervision to employees; oversee training and development and conduct evaluations.
• Coordinate daily team activities, set schedules, assign tasks, and track deadlines.
• Review client plans to ensure appropriate staffing levels meet expectations.
• Manage budgets and vendor contracts for the property.
• Lead client meetings to discuss and resolve issues and optimize performance.
• Negotiate with external partners and drive improvements in service delivery.
• Model CBRE RISE values and drive cross-functional collaboration.

Skills

Leadership

Staff development

Budget management

Customer focus

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About The Role

As a CBRE Key Site General Manager, you will lead the delivery of Workplace Experience and Facilities Management services, serving as the primary client contact and ensuring a high-quality, seamless experience for employees, visitors and stakeholders.

About The Role

As a CBRE Key Site General Manager, you will lead the delivery of Workplace Experience and Facilities Management services, serving as the primary client contact and ensuring a high-quality, seamless experience for employees, visitors and stakeholders.

This role is part of the Facilities Management function and combines workplace experience, hospitality and facilities operations. You will be responsible for creating a welcoming, service-focused workplace while overseeing day-to-day facilities services, site operations, vendors, budgets and team performance.

The ideal candidate will have a strong background in Workplace Experience, complemented by experience in hospitality and facilities management. You will bring a customer-centric mindset, strong operational leadership and a passion for delivering exceptional workplace experiences while maintaining high standards of facilities service delivery.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Manage capital project and operating budget reports for a singular property.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss, resolve and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.