Workplace Experience Lead: Guest Services & Ops

CBRE, Inc.; Batu Kawan; Vor Ort; MYR 70.000 - 100.000; Vollzeit

Zusammenfassung

CBRE, Inc. is seeking a Workplace Experience Manager in Malaysia to oversee teams delivering concierge, reception, meeting and event management, and general office support. You will supervise staff, coach performance, manage hiring, and ensure service excellence for clients and visitors.

You will coordinate daily team activities, develop schedules, mentor staff, and drive process improvements. Strong leadership and MS Office skills are essential for success in this role.

Qualifikationen

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products.
• Extensive organizational skills with a strong inquisitive mindset.

Aufgaben

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Kenntnisse

Staff supervision

Coaching

Leadership

Client relationship

Decision making

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

CBRE, Inc. is seeking a Workplace Experience Manager in Malaysia to oversee teams delivering concierge, reception, meeting and event management, and general office support. You will supervise staff, coach performance, manage hiring, and ensure service excellence for clients and visitors.

You will coordinate daily team activities, develop schedules, mentor staff, and drive process improvements. Strong leadership and MS Office skills are essential for success in this role.