Office Experience & Culture Lead

Gen; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Gen seeks a Workplace Experience Manager in Kuala Lumpur to lead daily office operations, vendor coordination, and engagement programs. You will partner with site leaders to uphold culture, ensure safety, and deliver a premium employee experience.

Responsibilities cover facilities, events, finance, and cross-functional collaboration across Workplace, Security, Real Estate, Projects, and IT. 5 days onsite, with occasional after-hours support.

Qualifications

• 5+ years of experience in workplace experience, office management, hospitality, facilities management, operations, or related field.
• Bachelor's degree or equivalent experience preferred.
• Experience managing workplace vendors, service providers, and operational budgets.
• Experience partnering with business leaders and employee committees to drive engagement and culture initiatives.
• Experience working within a corporate workplace, facilities, hospitality, or employee experience environment preferred.
• Proficiency with Microsoft Office Suite and modern workplace technologies, including AI-enabled productivity tools

Responsibilities

• Lead day-to-day workplace operations, ensuring a safe, compliant, well-maintained, and highly functional office environment.
• Oversee delivery of workplace services including facilities coordination, reception and visitor services, food and beverage programs, janitorial services, maintenance, mail and deliveries, office supplies, and general office operations.
• Monitor workplace conditions, identify operational issues and service gaps, and proactively resolve or elevate matters as appropriate.
• Ensure meeting spaces, common areas, and employee amenities consistently meet workplace standards and support a positive employee experience.
• Maintain workplace readiness, inventory, and operational support services to ensure smooth daily operations.
• Ensure compliance with workplace policies, health and safety requirements, security protocols, and operational standards.
• Serve as the primary point of contact for building management, workplace vendors, and service providers.
• Manage local vendor relationships and service delivery, or partner with outsourced facilities management provider as required.
• Coordinate maintenance, repairs, workplace improvements, and operational projects to ensure service excellence and workplace reliability.
• Monitor vendor performance and workplace standards, driving continuous improvement and issue resolution.
• Support the development and execution of local engagement initiatives that build community and strengthen connections
• Serve as a visible and approachable workplace ambassador, fostering a welcoming, inclusive, and engaging office environment.
• Partner with the Site Leader and Site Committee to support initiatives that strengthen workplace culture, employee engagement, and community.
• Gather employee feedback and workplace insights to continuously improve services and the overall workplace experience.
• Lead planning and execution of workplace events, leadership visits, town halls, celebrations, meetings, and employee programs.
• Manage event logistics including catering, vendor coordination, communications, space planning, and onsite execution.
• Ensure employees, visitors, candidates, and company leaders receive a professional, seamless, and welcoming experience.
• Provide day-to-day leadership, guidance, and prioritization for office support staff.
• Act as the local representative of the Global Workplace team, ensuring workplace programs, standards, and initiatives are successfully delivered at the site level.
• Partner with colleagues across Workplace, Security, Real Estate, Projects, Space Planning, Technology, and other corporate functions to support local workplace needs.
• Support workplace projects, office improvements, relocations, and space planning initiatives through local coordination and execution.
• Serve as a trusted partner to site leadership, providing workplace insights and recommendations that enhance the employee experience.
• Support site-level workplace budget planning and forecasting in partnership with Workplace leadership.
• Manage workplace-related purchasing, expense tracking, vendor invoicing, and budget administration in accordance with company policies.
• Monitor spending and identify opportunities to improve efficiency while maintaining a high-quality workplace experience.
• Ensure appropriate inventory levels and operational reporting to support effective workplace management.

Skills

People management

Vendor management

Operations management

Event planning

Budgeting

Microsoft Office

AI-enabled productivity tools

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

AI-enabled productivity tools

Job description

Gen seeks a Workplace Experience Manager in Kuala Lumpur to lead daily office operations, vendor coordination, and engagement programs. You will partner with site leaders to uphold culture, ensure safety, and deliver a premium employee experience.

Responsibilities cover facilities, events, finance, and cross-functional collaboration across Workplace, Security, Real Estate, Projects, and IT. 5 days onsite, with occasional after-hours support.