Key Site General Manager - Kuala Lumpur

CBRE, Inc.; Kuala Lumpur; On-site; MYR 300,000 - 420,000; Full time

Job summary

CBRE Asia Pacific in Kuala Lumpur seeks a seasoned Key Site General Manager to lead Workplace Experience and Facilities Management. You will serve as the primary client contact, oversee day-to-day operations, and drive exceptional service delivery for employees and visitors.

You will manage budgets, vendors and a diverse team, align with CBRE RISE values, and develop staff through coaching and performance reviews while maintaining high standards of facilities service.

Qualifications

• Bachelor's degree preferred; 8–12 years of relevant experience.
• Facility Management certification preferred.
• Experience in staffing, selection, training, development, coaching, and rewarding performance.
• Ability to communicate sensitive information and manage expectations.
• Leadership to set targets across multiple departments.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Supervise staff, train, evaluate performance, and manage recruitment.
• Coordinate daily team activities, schedules, and cross-training.
• Review client's staffing plans to meet expectations.
• Manage capital project and operating budgets for a single property.
• Create action plans and negotiate service contracts.
• Meet with client management to discuss and resolve issues.
• Apply cross-functional knowledge to drive performance.
• Lead by example and align with CBRE RISE values.
• Identify and solve complex operational problems.
• Improve methods, processes, and standards.

Skills

Staffing & mentoring

Leadership

Performance management

MS Office

Organizational skills

Education

Bachelor's degree

Facility Management certification

Tools

Microsoft Office

Job description

About The Role

As a CBRE Key Site General Manager, you will lead the delivery of Workplace Experience and Facilities Management services, serving as the primary client contact and ensuring a high-quality, seamless experience for employees, visitors and stakeholders.

This role is part of the Facilities Management function and combines workplace experience, hospitality and facilities operations. You will be responsible for creating a welcoming, service-focused workplace while overseeing day-to-day facilities services, site operations, vendors, budgets and team performance.

The ideal candidate will have a strong background in Workplace Experience, complemented by experience in hospitality and facilities management. You will bring a customer-centric mindset, strong operational leadership and a passion for delivering exceptional workplace experiences while maintaining high standards of facilities service delivery.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Manage capital project and operating budget reports for a singular property.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss, resolve and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Location: Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Role type: Full-time