Branch Service & Customer Experience Manager

UOB; Johor; On-site; MYR 28,000 - 45,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a branch Customer Service role focused on greeting customers and providing guidance and assistance for basic servicing requests. The position supports revenue initiatives, product adoption, and efforts to deepen relationships while minimizing customer attrition.

As part of Consumer Banking, the role involves delivering essential services to retail customers and contributing to a positive customer experience in the branch environment.

Responsibilities

• Greeting customers at the branch and providing guidance, direction and assistance.
• Handling basic servicing requests and supporting activities to maximize revenues and customer satisfaction.
• Contributing to relationship deepening and reducing customer attrition through quality service.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a branch Customer Service role focused on greeting customers and providing guidance and assistance for basic servicing requests. The position supports revenue initiatives, product adoption, and efforts to deepen relationships while minimizing customer attrition.

As part of Consumer Banking, the role involves delivering essential services to retail customers and contributing to a positive customer experience in the branch environment.