AVP, Service Excellence & Digital Champion

United Overseas Bank Limited; Puchong; On-site; MYR 54,000 - 76,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a customer-focused professional to deliver service excellence across branches. You will manage customer inquiries, promote digital solutions, and support branch operations to ensure a seamless banking experience.

The role emphasises compliance, proactive customer engagement, and teamwork to uphold UOB’s service standards and drive digital adoption among clients.

Qualifications

• Experience in customer service within a banking or financial services environment.
• Ability to promote digital channels and educate customers on self-service options.
• Strong interpersonal skills with a focus on service quality and compliance.

Responsibilities

• Attend to customers professionally, handle queries, and direct them to the appropriate channels.
• Advise, promote, and educate customers on digital platforms and self-service options.
• Support compliance and operational controls in daily branch operations.

Skills

Customer service

Digital platforms

Cross-selling

Tools

CRM software

Job description

United Overseas Bank (Malaysia) Bhd is seeking a customer-focused professional to deliver service excellence across branches. You will manage customer inquiries, promote digital solutions, and support branch operations to ensure a seamless banking experience.

The role emphasises compliance, proactive customer engagement, and teamwork to uphold UOB’s service standards and drive digital adoption among clients.