Branch Customer Experience Manager

United Overseas Bank Limited; Johor Bahru; On-site; MYR 40,000 - 67,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) representative to greet customers, provide guidance, and handle basic servicing requests within our branch network.

You will support revenue initiatives, uphold service standards, deepen customer relationships, and help minimize operational losses while delivering a courteous, accurate banking experience to clients in a fast-paced environment.

Responsibilities

• Greeting customers and providing guidance within the branch.
• Handling basic servicing requests and supporting sales initiatives.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) representative to greet customers, provide guidance, and handle basic servicing requests within our branch network.

You will support revenue initiatives, uphold service standards, deepen customer relationships, and help minimize operational losses while delivering a courteous, accurate banking experience to clients in a fast-paced environment.