AVP, Branch Service & Digital Excellence Leader

UOB; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd in Selangor seeks a customer service professional focused on service excellence and digital adoption. The role involves handling customer inquiries, guiding them to the right channels, and promoting digital/self-service options.

You will support branch operations, ensure regulatory compliance, and contribute to acquisition campaigns and cross-selling opportunities with a focus on delivering high-quality customer experiences.

Qualifications

• Attend to customers professionally and manage queries
• Direct customers to appropriate channels for resolution
• Respond to inquiries with first contact resolution or follow-through as needed
• Educate customers on digital and self-service platforms
• Lead service and digital initiatives to improve branch delivery

Responsibilities

• Handle account opening in line with processes and regulatory requirements
• Ensure compliance with operational controls and audit procedures
• Support customer acquisition through CEP and other programs
• Cross-sell bank products and services during customer interactions
• Coach colleagues on service and digital competencies

Job description

United Overseas Bank (Malaysia) Bhd in Selangor seeks a customer service professional focused on service excellence and digital adoption. The role involves handling customer inquiries, guiding them to the right channels, and promoting digital/self-service options.

You will support branch operations, ensure regulatory compliance, and contribute to acquisition campaigns and cross-selling opportunities with a focus on delivering high-quality customer experiences.