Senior Retail Manager – People, Performance & Inclusion

Apple Inc.; Putrajaya; On-site; MYR 150,000 - 240,000; Full time

Job summary

Apple Retail in Putrajaya seeks a Senior Manager to lead a high-performing team, drive customer excellence, and align store priorities with business goals. You will mentor managers, recruit and develop talent, and partner with the Store Leader to solve complex problems while upholding Apple’s values and standards in a fast-paced retail environment.

This role requires strong leadership, strategic thinking, and a passion for delivering an exceptional customer experience across the store.

Qualifications

• 3+ years of leadership experience in retail, sales, or a related field.
• Proficient in English and the local language, both written and spoken.
• Flexible to work nights, weekends, and public holidays as required.

Responsibilities

• Lead a team (including Managers) and develop them to meet performance goals.
• Assist with recruiting, training, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership and engage with customers to uphold service standards.
• Drive store priorities and execute the operational strategy for the entire store.
• Uphold company policies, protect assets, and address escalations with leadership partners.

Skills

Leadership

Retail management

People development

Communication

Job description

Apple Retail in Putrajaya seeks a Senior Manager to lead a high-performing team, drive customer excellence, and align store priorities with business goals. You will mentor managers, recruit and develop talent, and partner with the Store Leader to solve complex problems while upholding Apple’s values and standards in a fast-paced retail environment.

This role requires strong leadership, strategic thinking, and a passion for delivering an exceptional customer experience across the store.