Senior Reservations & Front Office Lead

ibis, ibis Styles, ibis budget; Iskandar Puteri; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning & development programs

Career growth

ESG & CSR initiatives

Job summary

ibis Styles Johor Iskandar Puteri is seeking an experienced Front Office professional to support the Front Office Manager, ensuring teams feel valued and operations run smoothly. You will coordinate communications, review handover notes, and participate in projects to improve guest services.

The role requires leadership experience and Opera PMS knowledge in a hotel setting. This position offers opportunities within Accor's global portfolio, with a focus on guest satisfaction, team development,

Qualifications

• 5 years in industry experience, minimum 2 years as team leader in Front Office, minimum 1 year as Duty Manager.
• Opera knowledge and good computer system skills.
• Involvement in reservations and understanding of Revenue Management process.

Responsibilities

• Supports the Front Office Manager in building an environment where all teams feel valued, bringing them the support they need and to anticipate these needs through effective team relations.
• To contact with the Front Office Manager to report any guest comment, priority and to ensure a good coordination and quick communication on both sides.
• To update and to check the traces/ handover notes from the different sections of the Front Office to ensure that clear, constant and updated communications lines are kept within all teams.
• Formally meet with the Front Office Manager every end of the shift to make point on the daily activities and pending matters.
• To be involved in the projects and mission engaged by the Front Office Manager, providing opinion and ideas, constantly attempting to improve the quality of guest services and anticipating solutions for the Front Office operations.

Skills

Team leadership

Guest relations

Operations coordination

Tools

Opera PMS

Job description

ibis Styles Johor Iskandar Puteri is seeking an experienced Front Office professional to support the Front Office Manager, ensuring teams feel valued and operations run smoothly. You will coordinate communications, review handover notes, and participate in projects to improve guest services.

The role requires leadership experience and Opera PMS knowledge in a hotel setting. This position offers opportunities within Accor's global portfolio, with a focus on guest satisfaction, team development,