Front Office & Revenue Growth Manager

ibis, ibis Styles, ibis budget; Iskandar Puteri; On-site; MYR 60,000 - 90,000; Full time

Job summary

ibis Styles Johor Iskandar Puteri seeks an experienced Front Office Manager to supervise and optimize all Front Office operations, ensuring service standards align with the hotel's strategic plan. You will analyze market trends, upsell rooms, and coordinate group movements for meetings and events.

The role requires a Diploma in Tourism and Hospitality Management and at least 3 years in a similar capacity, with strong English communication skills and MS Office proficiency.

Qualifications

• Diploma in Tourism and Hospitality Management is required.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• supervise and manage the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Hotel's strategic plan and standard.
• Analyze market trend, review rooming list and motivate Front Office employees to upsell rooms with the view of achieving higher yield and increasing revenue.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling.
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Skills

Front Office management

Team leadership

Upselling

Revenue optimization

English language

Education

Diploma in Tourism and Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

ibis Styles Johor Iskandar Puteri seeks an experienced Front Office Manager to supervise and optimize all Front Office operations, ensuring service standards align with the hotel's strategic plan. You will analyze market trends, upsell rooms, and coordinate group movements for meetings and events.

The role requires a Diploma in Tourism and Hospitality Management and at least 3 years in a similar capacity, with strong English communication skills and MS Office proficiency.