PMO Lead, Seller Management & Process Optimization

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd is seeking a PMO professional to drive seller management and business development initiatives in Kuala Lumpur. The role emphasizes identifying process gaps, mapping workflows, and delivering end-to-end projects with cross-functional teams to improve efficiency and cost-effectiveness.

The successful candidate will build trackers and dashboards, monitor progress, and document SOPs while coordinating with Operations, Tech, Product, and Finance.

Qualifications

• Proven ability to map processes and identify gaps.
• Structured problem-solving and root-cause analysis.
• Experience delivering projects end-to-end.
• Strong stakeholder management and communication.
• Excellent organization and multi-project delivery.

Responsibilities

• Identify process gaps and improvement opportunities through data analysis, process mapping, and stakeholder discussions
• Define project scope, objectives, timelines, and success metrics
• Own end-to-end delivery: planning, execution, tracking, and closure
• Coordinate with cross-functional teams (Operations, Tech, Product, Finance) to implement solutions
• Optimize and standardize workflows to improve efficiency, quality, and cost
• Build trackers, dashboards, and reports to monitor progress and measure results
• Manage risks, dependencies, and escalations, and keep stakeholders updatedDocument SOPs and drive adoption of new processes

Skills

Process optimization

Data analysis

Stakeholder management

Project management

Excel advanced (INDEX/MATCH, VLOOKUP)

Tools

Excel

Job description

Shopee Mobile Malaysia Sdn Bhd is seeking a PMO professional to drive seller management and business development initiatives in Kuala Lumpur. The role emphasizes identifying process gaps, mapping workflows, and delivering end-to-end projects with cross-functional teams to improve efficiency and cost-effectiveness.

The successful candidate will build trackers and dashboards, monitor progress, and document SOPs while coordinating with Operations, Tech, Product, and Finance.