Senior Quality Executive

Agensi Pekerjaan EPS Consultants Sdn Bhd; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

2 hours of time off per month

18 days of public holidays

Monthly training opportunities

Festive activities and company events

Company trips

Monthly attendance allowance

Annual medical claim coverage

Performance bonuses

Job summary

Agensi Pekerjaan EPS Consultants Sdn Bhd is seeking an experienced Quality Senior Executive to support QMS, ISO 9001:2015, and TAPA compliance within a logistics and supply chain environment.

You will lead audits, drive CAPA, analyze quality data, and collaborate across departments. Willingness to travel internationally and deliver robust documentation and continuous improvement is essential. Based in Penang, Malaysia.

Qualifications

• Diploma or Degree in Quality Management, Engineering, Logistics, or related field.
• 3–5 years in Quality Management, QA, Logistics Operations, or related field.
• Knowledge of ISO 9001:2015 Quality Management Systems preferred.
• Knowledge or exposure to TAPA standards is an advantage.
• Experience with internal and external audits, including customer or TAPA audits.
• Experience in customer complaint handling, non-conformity management, and CAPA.
• Strong analytical, problem-solving, root cause analysis, and process improvement skills.
• Strong documentation and reporting skills with good attention to detail.
• Willing and able to travel internationally for audits and quality assessments.

Responsibilities

• Support the implementation, maintenance, and continuous improvement of the QMS per ISO 9001:2015, TAPA, and customer requirements.
• Conduct inspections and monitor logistics processes, including shipping, warehousing, and transportation.
• Coordinate and support internal and external audits, including customer and TAPA audits.
• Conduct quality assessments and follow up on audit findings with corrective actions.
• Undertake annual international travel for audits and quality assessments.
• Investigate and manage customer complaints related to service quality and shipment issues.
• Analyze data to identify process gaps, risks, and improvement opportunities.
• Facilitate Root Cause Analysis for non-conformities and incidents; develop CAPA.

Skills

Analytical skills

Problem solving

Root cause analysis

Process improvement

Documentation

Reporting

Communication skills

Interpersonal skills

Travel international

Education

Diploma or Degree in related field

Tools

ISO 9001:2015 knowledge

TAPA knowledge

Job description

We are seeking an experienced Quality Senior Executive to support quality management and compliance activities within a logistics and supply chain environment.

Key responsibilities

Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001:2015, TAPA, and customer-specific requirements.

Conduct inspections and monitor logistics processes, including shipping, warehousing, and transportation, to ensure quality and compliance.

Coordinate and support internal and external audits, including customer and TAPA audits.

Conduct quality assessments and follow up on audit findings to ensure appropriate corrective actions are implemented.

Undertake annual international travel for audits, quality assessments, and related business requirements.

Investigate and manage customer complaints relating to service quality, operational errors, shipment issues, or damage in transit.

Analyze operational and quality data to identify process gaps, recurring issues, risks, and improvement opportunities.

Facilitate Root Cause Analysis (RCA) for non-conformities, operational errors, incidents, and customer complaints.

Develop, implement, and monitor Corrective and Preventive Actions (CAPA) to address quality issues and prevent recurrence.

Maintain and update quality policies, procedures, work instructions, records, and related documentation.

About you

Diploma or Degree in Quality Management, Engineering, Logistics, Supply Chain Management, or a related field.

3–5 years of relevant experience in Quality Management, Quality Assurance, Logistics Operations, or a related field.

Knowledge or certification in ISO 9001:2015 Quality Management Systems is preferred.

Knowledge or practical exposure to TAPA standards is an advantage.

Experience with internal and external audit processes, preferably including customer or TAPA audits.

Experience in customer complaint handling, non-conformity management, corrective actions, and quality improvement.

Strong analytical, problem-solving, root cause analysis, and process improvement skills.

Strong documentation and reporting skills with good attention to detail.

Good communication and interpersonal skills, with the ability to work effectively across different departments.

Willing and able to travel internationally for audits and quality assessment purposes.

Benefits

• 2 hours of time off per month, subject to applicable terms and conditions
• 18 days of public holidays
• Monthly training opportunities for learning and professional development
• Festive activities and company events
• Company trips
• Monthly attendance allowance, subject to applicable terms and conditions
• Annual medical claim coverage
• Performance bonuses based on individual and company performance