Senior Quality Leader: Logistics, Audits & Compliance

Agensi Pekerjaan EPS Consultants Sdn Bhd; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

2 hours of time off per month

18 days of public holidays

Monthly training opportunities

Festive activities and company events

Company trips

Monthly attendance allowance

Annual medical claim coverage

Performance bonuses

Job summary

Agensi Pekerjaan EPS Consultants Sdn Bhd is seeking an experienced Quality Senior Executive to support QMS, ISO 9001:2015, and TAPA compliance within a logistics and supply chain environment.

You will lead audits, drive CAPA, analyze quality data, and collaborate across departments. Willingness to travel internationally and deliver robust documentation and continuous improvement is essential. Based in Penang, Malaysia.

Qualifications

• Diploma or Degree in Quality Management, Engineering, Logistics, or related field.
• 3–5 years in Quality Management, QA, Logistics Operations, or related field.
• Knowledge of ISO 9001:2015 Quality Management Systems preferred.
• Knowledge or exposure to TAPA standards is an advantage.
• Experience with internal and external audits, including customer or TAPA audits.
• Experience in customer complaint handling, non-conformity management, and CAPA.
• Strong analytical, problem-solving, root cause analysis, and process improvement skills.
• Strong documentation and reporting skills with good attention to detail.
• Willing and able to travel internationally for audits and quality assessments.

Responsibilities

• Support the implementation, maintenance, and continuous improvement of the QMS per ISO 9001:2015, TAPA, and customer requirements.
• Conduct inspections and monitor logistics processes, including shipping, warehousing, and transportation.
• Coordinate and support internal and external audits, including customer and TAPA audits.
• Conduct quality assessments and follow up on audit findings with corrective actions.
• Undertake annual international travel for audits and quality assessments.
• Investigate and manage customer complaints related to service quality and shipment issues.
• Analyze data to identify process gaps, risks, and improvement opportunities.
• Facilitate Root Cause Analysis for non-conformities and incidents; develop CAPA.

Skills

Analytical skills

Problem solving

Root cause analysis

Process improvement

Documentation

Reporting

Communication skills

Interpersonal skills

Travel international

Education

Diploma or Degree in related field

Tools

ISO 9001:2015 knowledge

TAPA knowledge

Job description

Agensi Pekerjaan EPS Consultants Sdn Bhd is seeking an experienced Quality Senior Executive to support QMS, ISO 9001:2015, and TAPA compliance within a logistics and supply chain environment.

You will lead audits, drive CAPA, analyze quality data, and collaborate across departments. Willingness to travel internationally and deliver robust documentation and continuous improvement is essential. Based in Penang, Malaysia.