Quality Assurance Coordinator

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

1.5 months Contractual Bonus

Competitive compensation & benefit package

Professional development and trainings

International and multicultural work environment

Job summary

Mettler-Toledo International, Inc in Petaling Jaya, Malaysia is seeking a Regional Quality Assurance Coordinator to liaise with global Hubs and manufacturing units. The successful candidate will manage quality notifications, ensuring communication efficiency and resolution of quality-related topics. Candidates should have a Bachelor’s degree, 3-5 years of relevant experience, and proficiency in SAP. The position offers a competitive compensation package and the opportunity to work in a diverse international environment.

Qualifications

• Minimum 3-5 years of experience in Quality Assurance or similar roles.
• Proven experience in a Shared Service Center environment.
• Familiarity with global manufacturing and logistics workflows.

Responsibilities

• Manage quality notifications and optimize the process for efficiency.
• Oversee specific tasks for warehouse personnel based on quality issues.
• Prepare credit notes and invoices related to quality complaints.

Skills

Quality Assurance Management

Supply Chain Coordination

Communication

Project Management

Conflict Resolution

Technical Skills in SAP

Education

Bachelor’s Degree in Supply Chain Management or related field

Tools

SAP (QM Module, MM)

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

The Regional Quality Assurance Coordinator serves as the primary "First Window" and strategic liaison between two global Hubs and our manufacturing units (MOs) in Europe (EU) and the Americas (AM). This role is critical in streamlining communication regarding Quality Notifications (QN), ensuring swift follow-ups, and driving the end-to-end resolution of quality-related topics to maintain high supply chain standards.

Key Responsibilities

QN Management

• Manage quality notifications by reviewing complaints and ensuring accurate assignment to both internal and external partners for outbound and inbound shipments. Focus on optimizing the process through effective "pass-through" Quality Notifications (QNs) to enhance response efficiency and resolution.
• Forward logistics-related quality notifications to the logistics department and verify their responses promptly.
• Assign specific tasks to designated Warehouse personnel based on identified issues such as over-pick, over-shipment, and missing Uline labels. Ensure effective coordination and communication between logistics and warehouse teams to resolve quality issues.
• Monitor follow-up actions to guarantee timely resolution of reported logistics-related quality concerns.
• Prepare credit notes and invoices related to quality complaints.

What You Need to Succeed

• Bachelor’s Degree in Supply Chain Management, Engineering, Quality Management, or a related technical field.
• Minimum 3-5 years of experience in Quality Assurance, Supplier Quality, or Supply Chain Coordination within a multinational corporation (MNC).
• Proven experience working in a Shared Service Center environment is highly preferred.
• Familiarity with global manufacturing and logistics workflows.
• Basic accounting knowledge related to credit notes and invoicing.
• Experience in quality notification handling or quality management.
• Technical Skills: Proficiency in SAP (QM Module, MM) is essential.
• Strong knowledge of quality tools (e.g., 8D, 5-Whys, Fishbone diagram).
• Communication: Exceptional command of written and spoken English, with the ability to influence and negotiate with stakeholders across different cultures and time zones.
• Project Management: Strong "follow-through" mindset with high attention to detail and deadlines.
• Conflict Resolution: Ability to remain objective and professional when mediating between Hub requirements and factory constraints. Facilitate regular meetings between regional Hub teams and global MOs to resolve bottlenecks and clarify responsibility boundaries.
• Basic accounting knowledge related to credit notes and invoicing.

Our Offer to You

• 1.5 months Contractual Bonus
• Competitive compensation & benefit package
• Possibility to work in an international environment with a multicultural team
• Interesting and challenging career in a successful leading global organization
• Trainings and professional development

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit https://www.mt.com/us/en/home/microsites/sustainability/reporting.html.