Quality Management Executive

Jtexpress; Kuala Lumpur; On-site; MYR 40,000 - 78,000; Full time

Job summary

Jtexpress Malaysia is seeking a Quality Assurance professional to monitor delivery timeliness, loss and damage, and customer complaints. You will conduct site audits across branches, ensure strict SOP adherence, and prepare inspection reports with follow-up actions. The role includes identifying non-compliance and driving corrective measures.

Fresh graduates are welcome. A diploma or degree in logistics, supply chain, business, or quality management is preferred.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business, Quality Management or related field.
• Strong data analysis and reporting ability.
• Good communication and coordination skills.
• Able to travel for site audits when required.

Responsibilities

• Monitor key quality indicators such as delivery timeliness, success rate, loss & damage, and complaint rate.
• Conduct regular site audits for outlets and ensure SOP compliance.
• Prepare quality inspection reports and follow up on corrective actions.
• Identify non-compliance and issue corrective action notices.
• Investigate operational abnormalities and track corrective and preventive actions.

Skills

Data analysis

Attention to detail

Problem solving

Communication

Education

Diploma or Degree in Logistics, Supply Chain, Business, Quality Management

Tools

Excel

Job description

• Monitor key quality indicators such as delivery timeliness, success rate, loss & damage, and complaint rate
• Conduct regular site audits for outlets
• Check compliance with SOP and operation process
• Prepare quality inspection reports and follow up on rectification actions
• B. Process Compliance & SOP Implementation
• Ensure all branches and operation teams strictly follow company SOP and quality standards
• Identify non-compliance behavior and issue corrective action notices
• C. Problem Analysis & Improvement
• Investigate operational abnormalities such as missing parcels, delay, damage and misrouting
• Track corrective and preventive actions to avoid repeated issues

Job Requirements:-

• Diploma or Degree in Logistics, Supply Chain, Business, Quality Management or related field
• Experience in express/logistics/warehouse/quality role preferred
• Fresh graduates are also encouraged to apply
• Good data analysis and reporting ability
• Strong attention to detail and problem-solving ability
• Familiar with Excel / quality analysis tools
• Good communication and coordination skills
• Able to travel for site audit when required
• Responsible, proactive and able to work independently
• Able to work under pressure and tight timelines

We regret that only shortlisted candidates will be notified.