Senior Programme Advisor

IMU Education Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

The International Medical University (IMU) invites applications for a dynamic student recruitment and admissions counsellor. You will manage enquiries from local and international prospects, provide tailored programme guidance, and work closely with Admissions and faculties to support applicants.

You will use CRM to track leads, follow up, and optimize campaigns, roadshows and recruitment events. A bachelor’s degree and 3–5 years’ experience in education counselling or sales are preferred, with

Qualifications

• Bachelor’s degree or professional qualification in Business or related field.
• 3–5 years in student recruitment, education counselling, or sales.
• Experience in higher education is an advantage.
• Strong communication and stakeholder-management skills.
• Proficiency with CRM systems and reporting is preferred.

Responsibilities

• Counsel prospective students and parents across channels.
• Manage leads and follow-ups, progressing through CRM.
• Provide programme information, entry requirements, fees, and scholarships.
• Collaborate with Admissions, faculties and marketing on recruitment activities.
• Monitor campaigns and prepare recruitment reports.

Skills

Counselling

CRM experience

Communication

English & Bahasa Malaysia

Lead management

Education

Bachelor’s degree in Business or related

Tools

CRM systems

Job description

Manage walk-in, telephone and email enquiries from prospective local and international students, providing professional and personalised programme counselling across various communication channels.

Understand prospective students’ educational backgrounds, interests and career aspirations, and recommend suitable programmes and study pathways.

Manage assigned leads effectively through the CRM system, including timely follow-ups, accurate record-keeping and lead progression.

Develop and implement follow-up strategies to maximise the conversion of enquiries into programme applications and enrolments.

Provide accurate and up-to-date information on programmes, entry requirements, fees, scholarships, partner universities and application procedures.

Work closely with Admissions, academic faculties and other relevant departments to address enquiries and support applicants throughout the application process.

Participate in marketing and student recruitment activities, including roadshows, education fairs, school visits, open days and other promotional events.

Conduct programme briefings and knowledge-sharing sessions for new employees and other relevant stakeholders.

Monitor enquiry trends, conversion rates and campaign performance, and provide insights and recommendations to improve recruitment outcomes.

Prepare and maintain accurate reports, dashboards and pipeline updates for management review and decision-making.

Collaborate with the Marketing and Admissions teams to optimise campaigns, engagement activities and student recruitment initiatives.

Provide guidance and support to junior team members, where required.

Undertake other related responsibilities to support the University’s recruitment and business needs.

Job Requirement:

Bachelor’s degree or professional qualification in Business Studies, Business Administration, Marketing, Psychology, Communications or a related field.

Minimum 3–5 years of relevant experience in student recruitment, education counselling, sales, customer engagement or a related area.

Experience in the higher education or education industry would be an advantage.

Strong counselling, interpersonal and stakeholder-management skills, with the ability to engage effectively with prospective students and parents.

Demonstrated experience in lead management, follow-up and conversion.

Proficiency in using CRM systems and preparing reports or dashboards would be an advantage.

Good analytical skills, with the ability to interpret campaign and conversion data and recommend improvements.

Excellent written and verbal communication skills in English and Bahasa Malaysia.

Fluency in other local languages or dialects would be an added advantage.

Proactive, results-oriented and committed to providing a positive prospective-student experience.

Willingness to continuously learn, adapt to industry developments and undertake responsibilities beyond the stated role to support business needs.

Willingness to travel and work outside regular office hours when required for recruitment events and activities.

• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?

The International Medical University (IMU) is Malaysia’s first and most established private medical and healthcare university with over 30 years of dedicated focus in healthcare education. Established in 1992, the University enjoys an international reputation, and provides a high standard of education at undergraduate, postgraduate and continuing professional development level. Its programmes consist of both local tracks (IMU degree), as well as international partner tracks (partner university degree).

In line with the Malaysian government objective of making the country a leading centre of educational excellence in the region and providing more Malaysian students the opportunity to achieve their aspiration to become doctors, pharmacists and nurses.

Salary scales would be competitive and commensurate with qualifications and experience. We thank all candidates for their expressed interest, however, only those who are shortlisted for an interview will be notified.

Product & Services

Medical education and Pharmacy programme

The International Medical University (IMU) is Malaysia’s first and most established private medical and healthcare university with over 30 years of dedicated focus in healthcare education. Established in 1992, the University enjoys an international reputation, and provides a high standard of education at undergraduate, postgraduate and continuing professional development level. Its programmes consist of both local tracks (IMU degree), as well as international partner tracks (partner university degree).

In line with the Malaysian government objective of making the country a leading centre of educational excellence in the region and providing more Malaysian students the opportunity to achieve their aspiration to become doctors, pharmacists and nurses.

Salary scales would be competitive and commensurate with qualifications and experience. We thank all candidates for their expressed interest, however, only those who are shortlisted for an interview will be notified.

Product & Services

Medical education and Pharmacy programme