Senior Product Specialist

DKSH; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

DKSH is recruiting for a Senior/Product Specialist, Medical Device (Laboratory) in Malaysia to drive growth in the laboratory and healthcare segment. You will expand analyzer placements, grow participation in EQA programs, and build strong relationships with healthcare professionals to support accurate and accessible diagnostics.

You will educate HCPs on the value of EQA programs, retain and grow existing accounts, and identify new opportunities while collaborating with vendors and local

Qualifications

• Experience presenting CME talks.
• Willingness to travel ~25% of the time.
• Excellent communication and negotiation with diverse healthcare stakeholders.
• Independent, entrepreneurial mindset with strong ownership.

Responsibilities

• Plan and achieve sales targets for RCPA quality assurance programs, analyzers, and related products across laboratories, private hospitals, teaching hospitals, and government hospitals within the designated territory.
• Educate Healthcare Professionals on EQA programs and diagnostics value.
• Retain and grow existing accounts by expanding EQA programs and analyzer coverage.
• Identify and develop new accounts, evaluate viability, and drive uptake of analyzers and EQA programs.
• Collaborate with vendors and Bumiputera partners to drive sustainable growth.
• Address customer requests and complaints with effective solutions.
• Coordinate with internal/external teams to ensure accurate RCPA enrolment for customers.
• Engage hospital cross-functional teams to facilitate analyzer placements and outright purchases.
• Conduct product presentations and after-sales support while monitoring competitor activity.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Ownership mindset

Education

Minimum Degree in Bioscience, Biomedical Engineering, or related field

Job description

About The Role

The Senior/Product Specialist, Medical Device (Laboratory) is responsible for driving medical sales growth within the laboratory and healthcare segment across designated territories in Malaysia. This role delivers direct business impact by expanding analyzer placements, growing participation in External Quality Assurance (EQA) programs, and building strong relationships with healthcare professionals to support accurate and accessible diagnostics.

What You Will Deliver

• Plan and achieve sales targets for Royal College of Pathologists of Australasia (RCPA) quality assurance programs, analyzers, and related products across laboratories, private hospitals, teaching hospitals, and government hospitals within the designated territory
• Educate Healthcare Professionals (HCPs) and relevant stakeholders on the value of EQA programs and related products, emphasizing their role in enabling accurate, reliable, and user-friendly diagnostics
• Retain and grow existing customer accounts by deepening engagement on EQA sample programs and expanding the patient base for current analyzer parameters
• Identify and develop new potential accounts, evaluate their commercial viability, and drive uptake of analyzers, product categories, and new EQA programs
• Collaborate with vendors and Bumiputera business partners to drive effective and sustainable business growth
• Address customer requests, inquiries, and complaints promptly, providing appropriate and effective solutions to ensure high levels of customer satisfaction
• Work with internal and external cross-functional teams to ensure accurate and timely RCPA enrolment for customers
• Engage with hospital cross-functional teams to facilitate analyzer placements and outright purchase opportunities
• Conduct product presentations and deliver after-sales support to existing customers, while monitoring competitor activities regularly to identify market opportunities and risks
• Administrative duties and coordination tasks as required

What You Bring

• Minimum Degree in Bioscience, Biomedical Engineering, or a related field
• Minimum 2 to 4 years of relevant work experience, or 5 to 6 years for the senior role, preferably with laboratory-related product or medical device experience
• Experience conducting Continuing Medical Education (CME) talks
• Good communication and negotiation skills with the ability to engage effectively across diverse healthcare stakeholders
• Strong interpersonal skills with an independent, entrepreneurial mindset and a strong sense of ownership
• Willingness to travel outstation as required, approximately 25% of the time

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Sales.