Product Specialist

DKSH Management Ltd.; Petaling Jaya; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

DKSH Malaysia is seeking a Senior/Product Specialist, Medical Device (Laboratory) to drive sales growth of analyzers and EQA programs across laboratories and hospitals in the territory. You will build strong relationships with healthcare professionals to support accurate and accessible diagnostics.

This role requires strategic sales planning, CME talks, and collaboration with vendor partners. Travel up to 25% and proactive after-sales support are part of the responsibilities to ensure customer

Qualifikationen

• Minimum degree in bioscience, bioengineering, or a related field.
• 2–4 years of relevant work experience, or 5–6 years for senior role, preferably in laboratory-related product or medical device experience.
• Experience planning and delivering Continuing Medical Education (CME) talks.
• Strong communication and negotiation skills across diverse healthcare stakeholders.
• Independent, entrepreneurial mindset with a strong sense of ownership.
• Willingness to travel outstation ~25% of the time.

Aufgaben

• Plan and achieve sales targets for RCPA quality assurance programs, analyzers, and related products across laboratories, private hospitals, teaching hospitals, and government hospitals within the designated territory.
• Educate Healthcare Professionals (HCPs) on the value of EQA programs and related products, emphasizing diagnostics accuracy and usability.
• Retain and grow existing customer accounts by deepening engagement on EQA samples and expanding analyzer reach.
• Identify and develop new accounts, evaluate viability, and drive uptake of analyzers and EQA programs.
• Collaborate with vendors and Bumiputera partners to drive sustainable business growth.
• Address customer requests and complaints promptly with effective solutions.
• Work with cross-functional teams to ensure accurate RCPA enrolment for customers.
• Engage hospital cross-functional teams to facilitate analyzer placements and purchases.
• Conduct product presentations and after-sales support; monitor competitors for opportunities and risks.
• Administrative duties and coordination tasks as required.

Kenntnisse

Communication

Negotiation

Interpersonal skills

Entrepreneurial mindset

Ownership

Travel willingness

Ausbildung

Bioscience / Bioengineering degree

Jobbeschreibung

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Title: Product Specialist

Location: Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 244980

Description:

About The Role

The Senior/Product Specialist, Medical Device (Laboratory) is responsible for driving product specialist sales growth within the laboratory and healthcare segment across designated territories. This role delivers direct business impact for DKSH by expanding analyzer placements, growing participation in External Quality Assurance (EQA) programs, and building strong relationships with healthcare professionals to support accurate and accessible diagnostics.

What You Will Deliver

• Plan and achieve sales targets for Royal College of Pathologists of Australasia (RCPA) quality assurance programs, analyzers, and related products across laboratories, private hospitals, teaching hospitals, and government hospitals within the designated territory
• Educate Healthcare Professionals (HCPs) and relevant stakeholders on the value of EQA programs and related products, emphasizing their role in enabling accurate, reliable, and user-friendly diagnostics
• Retain and grow existing customer accounts by deepening engagement on EQA sample programs and expanding the patient base for current analyzer parameters
• Identify and develop new potential accounts, evaluate their commercial viability, and drive uptake of analyzers, product categories, and new EQA programs
• Collaborate with vendors and Bumiputera business partners to drive effective and sustainable business growth
• Address customer requests, inquiries, and complaints promptly, providing appropriate and effective solutions to ensure high levels of customer satisfaction
• Work with internal and external cross-functional teams to ensure accurate and timely RCPA enrolment for customers
• Engage with hospital cross-functional teams to facilitate analyzer placements and outright purchase opportunities
• Conduct product presentations and deliver after-sales support to existing customers, while monitoring competitor activities regularly to identify market opportunities and risksAdministrative duties and coordination tasks as required

What You Bring

• Minimum Degree in Bioscience, Bioengineering, or a related field
• Minimum 2 to 4 years of relevant work experience, or 5 to 6 years for the senior role, preferably with laboratory-related product or medical device experience
• Experience in planning and conducting Continuing Medical Education (CME) talks
• Good communication and negotiation skills with the ability to engage effectively across diverse healthcare stakeholders
• Strong interpersonal skills with an independent, entrepreneurial mindset and a strong sense of ownership
• Willingness to travel outstation as required, approximately 25% of the time

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Product Specialist Sales.

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