Senior Product Specialist (Pharma Sales, East Malaysia)

DKSH Management Ltd.; Kuching; On-site; MYR 70,000 - 110,000; Full time

Job summary

DKSH Management Ltd. is seeking a Product Specialist, Medical Sales to drive sales performance across assigned territories in Malaysia. The role focuses on building strong customer relationships, delivering targeted sales solutions, and maintaining high engagement in the healthcare sector.

You will conduct product demonstrations, prepare quotations, monitor competitors, and ensure accurate sales reporting. Willingness to travel within East Malaysia is required.

Qualifications

• Degree or professional qualification in a Science- or Medical-related discipline.
• At least two years of relevant work experience in a similar Prescription market role.
• Basic understanding of regulatory requirements for products in assigned territories.

Responsibilities

• Develop and execute targeted sales action plans to meet or exceed targets.
• Visit existing and prospective customers to solicit orders and communicate product benefits.
• Prepare quotations, tender pricing, and commercial terms per company guidelines.
• Record and maintain sales data and CRM information for reporting.
• Collaborate with internal stakeholders to ensure timely product delivery and installation.

Skills

Sales experience

Customer relationships

Negotiation

Communication skills

Microsoft Office

Education

Science/Medical degree or qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Location: Kuching, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 247155

Description:

About the Role

The Product Specialist, Medical Sales is responsible for driving sales performance and building meaningful customer relationships across assigned territories in Malaysia. This role contributes directly to DKSH's growth agenda by delivering targeted sales solutions and ensuring a high standard of customer engagement within the healthcare sector.

What You Will Deliver

• Develop and execute targeted sales action plans informed by field experience to meet or exceed sales targets across assigned territories.
• Track progress against key performance indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to sustain consistent performance.
• Engage existing and prospective customers through regular visits and calls to solicit orders, secure product demonstration opportunities, and communicate compelling product benefits.
• Conduct effective product demonstrations that highlight key features and customer value to support purchase decisions.
• Prepare accurate quotations, tender pricing, and commercial terms in alignment with company policies and guidelines.
• Monitor and report on competitor activities and market developments to support informed strategic decisions.
• Record and maintain accurate sales data and customer information within the Customer Relationship Management (CRM) system to enable reliable reporting and tracking.
• Identify and implement continuous improvement initiatives across sales processes and customer engagement practices to enhance overall performance and satisfaction.
• Manage customer complaints and issues diligently, ensuring timely follow-up and positive resolution outcomes.
• Respond promptly to customer orders and inquiries, communicating relevant promotions and product updates to support retention and growth.
• Collaborate with internal stakeholders to facilitate timely product delivery or installation and to strengthen relationships with key accounts.
• Administrative duties and coordination tasks as required.

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline.
• At least two years and above of relevant work experience in a similar role, particularly in the prescription market.
• Foundational knowledge of the medical sales industry, market trends, competitor landscape, and customer needs, with developing commercial selling capabilities.
• Basic understanding of regulatory requirements applicable to products within assigned territories, including handling procedures, shelf life, and warranties.
• Willingness to frequently travel outstation within East Malaysia and manage responsibilities across multiple areas as required.
• Strong communication, negotiation, and interpersonal skills with a customer-focused approach.
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.
• Good command of English, both written and spoken.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Sales. #LI-KP1