Senior Lab Diagnostics Product Specialist

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia is seeking a Senior/Product Specialist, Medical Device (Laboratory) to drive sales growth of analyzers and EQA programs across laboratories and hospitals in the territory. You will build strong relationships with healthcare professionals to support accurate and accessible diagnostics.

This role requires strategic sales planning, CME talks, and collaboration with vendor partners. Travel up to 25% and proactive after-sales support are part of the responsibilities to ensure customer

Qualifications

• Minimum degree in bioscience, bioengineering, or a related field.
• 2–4 years of relevant work experience, or 5–6 years for senior role, preferably in laboratory-related product or medical device experience.
• Experience planning and delivering Continuing Medical Education (CME) talks.
• Strong communication and negotiation skills across diverse healthcare stakeholders.
• Independent, entrepreneurial mindset with a strong sense of ownership.
• Willingness to travel outstation ~25% of the time.

Responsibilities

• Plan and achieve sales targets for RCPA quality assurance programs, analyzers, and related products across laboratories, private hospitals, teaching hospitals, and government hospitals within the designated territory.
• Educate Healthcare Professionals (HCPs) on the value of EQA programs and related products, emphasizing diagnostics accuracy and usability.
• Retain and grow existing customer accounts by deepening engagement on EQA samples and expanding analyzer reach.
• Identify and develop new accounts, evaluate viability, and drive uptake of analyzers and EQA programs.
• Collaborate with vendors and Bumiputera partners to drive sustainable business growth.
• Address customer requests and complaints promptly with effective solutions.
• Work with cross-functional teams to ensure accurate RCPA enrolment for customers.
• Engage hospital cross-functional teams to facilitate analyzer placements and purchases.
• Conduct product presentations and after-sales support; monitor competitors for opportunities and risks.
• Administrative duties and coordination tasks as required.

Skills

Communication

Negotiation

Interpersonal skills

Entrepreneurial mindset

Ownership

Travel willingness

Education

Bioscience / Bioengineering degree

Job description

DKSH Malaysia is seeking a Senior/Product Specialist, Medical Device (Laboratory) to drive sales growth of analyzers and EQA programs across laboratories and hospitals in the territory. You will build strong relationships with healthcare professionals to support accurate and accessible diagnostics.

This role requires strategic sales planning, CME talks, and collaboration with vendor partners. Travel up to 25% and proactive after-sales support are part of the responsibilities to ensure customer