Senior OTC Operations Analyst — Client-Facing

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Accenture Southeast Asia is seeking an experienced finance/accounting professional to supervise and optimize the OTC operations daily. You will manage performance against SLAs, ensure high client satisfaction at management and end-user levels, and drive Change Requests and contractual projects with the client’s team.

The role requires fluent Korean and English, strong client communication, and experience in F&A outsourcing, including overtime during peak periods.

Qualifications

• Degree in Accounting, Finance or related field with at least 4-5 years of relevant experience.
• Fluency in Korean and English, including Business Writing and communication.
• F&A outsourcing operation experience.
• Rich client facing experience, good at communication with client.
• High responsibility and dedication to work.
• Overtime may be required during peak periods.
• Non-standard hours may be required.

Responsibilities

• Supervise the daily operation on OTC process.
• Daily operational performance management and meet targets including Service Level Agreements with client.
• Achieve client's Service Satisfaction at the level of client's management and end-users.
• Facilitate the operational Change Request (CR) process.
• Build team succession and make it effective.
• Provide a holistic view of service delivery to the client.
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues.
• Support Ad Hoc contractual projects for the client in line with the nominated project team.
• Initiate and own continuous improvement projects within area of responsibility.
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit.

Skills

Korean language

English language

Client communication

Education

Degree in Accounting, Finance or related field

Job description

Accenture Southeast Asia is seeking an experienced finance/accounting professional to supervise and optimize the OTC operations daily. You will manage performance against SLAs, ensure high client satisfaction at management and end-user levels, and drive Change Requests and contractual projects with the client’s team.

The role requires fluent Korean and English, strong client communication, and experience in F&A outsourcing, including overtime during peak periods.