Order to Cash Analyst (Korean speaking)

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Accenture Southeast Asia is looking for a qualified professional to supervise the OTC operations and ensure targets are met, including SLA commitments with the client. The role requires finance/audit background, Korean and English fluency, and experience in outsourcing operations.

The candidate will lead a team, manage performance, and drive continuous improvement in service delivery. Responsibilities include overseeing daily operations, handling change requests, maintaining client

Qualifications

• Degree in Accounting, Finance or related field.
• 3-4+ years of relevant experience.
• Fluency in Korean and English, including business writing.
• Familiar with F&A outsourcing operation.
• Rich client facing experience, good communication with client.
• Overtime may be required during peak periods.

Responsibilities

• Supervise the daily OTC operation and ensure service delivery.
• Manage daily operational performance and meet SLAs with the client.
• Achieve client satisfaction at management and end-user level.
• Facilitate the Change Request process and handle escalations.
• Build team succession and ensure effective delivery.
• Provide a holistic view of service delivery to the client.
• Act as escalation route for service issues and resolve.
• Support ad hoc contractual projects in line with project teams.
• Drive continuous improvement initiatives within responsibility area.
• Ensure compliance with Accenture policies and procedures.
• Collaborate with OE support team and SDL for cost control and hiring decisions.

Skills

Korean

English

Business writing

Education

Degree in Accounting or Finance

Job description

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client;
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
• Facilitate the operational Change Request (CR) process;
• Build team succession and make it effectively;
• Provide a holistic view of service delivery to the client;
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team;
• Initiate and own continuous improvement projects within area of his/her responsibility;
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;

Key Responsibility:

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client;
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
• Facilitate the operational Change Request (CR) process;
• Build team succession and make it effectively;
• Provide a holistic view of service delivery to the client;
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team;
• Initiate and own continuous improvement projects within area of his/her responsibility;
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;

Operation Excellence

• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;
• Client interaction skill;

Problem Solving

• Experience in managing unstructured problems
• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
• For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

Project Management

• Attendance to meeting and reviews based on defined MOS system;
• Support SDL achieve the cost control within budget;
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
• People developer, build up team succession and keep the delivery continuously;
• Client communication, build up the relation and expectation management;
• Innovation at work, and focus on client value creation;
• Take ownership

Qualifications:

• Degree in Accounting, Finance or related field with at least 3-4 years of relevant experience
• Fresh graduates are welcome to apply
• Fluency in Korean and English, including Business Writing and communication
• Familiar with F&A outsourcing operation,
• Rich client facing experience, good at communication with client
• High responsibility and dedication on work
• Overtime may be required during peak periods
• Non-standard hours may be required