Order to Cash Ops Senior Analyst (Korean speaking)

Accenture Southeast Asia; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Accenture Southeast Asia is seeking an experienced finance/accounting professional to supervise and optimize the OTC operations daily. You will manage performance against SLAs, ensure high client satisfaction at management and end-user levels, and drive Change Requests and contractual projects with the client’s team.

The role requires fluent Korean and English, strong client communication, and experience in F&A outsourcing, including overtime during peak periods.

Qualifications

• Degree in Accounting, Finance or related field with at least 4-5 years of relevant experience.
• Fluency in Korean and English, including Business Writing and communication.
• F&A outsourcing operation experience.
• Rich client facing experience, good at communication with client.
• High responsibility and dedication to work.
• Overtime may be required during peak periods.
• Non-standard hours may be required.

Responsabilités

• Supervise the daily operation on OTC process.
• Daily operational performance management and meet targets including Service Level Agreements with client.
• Achieve client's Service Satisfaction at the level of client's management and end-users.
• Facilitate the operational Change Request (CR) process.
• Build team succession and make it effective.
• Provide a holistic view of service delivery to the client.
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues.
• Support Ad Hoc contractual projects for the client in line with the nominated project team.
• Initiate and own continuous improvement projects within area of responsibility.
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit.

Connaissances

Korean language

English language

Client communication

Formation

Degree in Accounting, Finance or related field

Description du poste

Key Responsibility:

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client;
• Achieve client's Service Satisfaction at the level of client's management and also end-users;
• Facilitate the operational Change Request (CR) process;
• Build team succession and make it effectively;
• Provide a holistic view of service delivery to the client;
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team;
• Initiate and own continuous improvement projects within area of his/her responsibility;
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Operation Excellence

• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;
• Client interaction skill;

Problem Solving

• Experience in managing unstructured problems
• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
• For contractual problems - working closely with SDL to ensure gaps are identified and closed with client agreement.

Project Management

• Attendance to meeting and reviews based on defined MOS system;
• Support SDL achieve the cost control within budget;
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
• People developer, build up team succession and keep the delivery continuously;
• Client communication, build up the relation and expectation management;
• Innovation at work, and focus on client value creation;
• Take ownership

Qualifications:

• Degree in Accounting, Finance or related field with at least 4-5 years of relevant experience
• Fluency in Korean and English, including Business Writing and communication
• F&A outsourcing operation,
• Rich client facing experience, good at communication with client
• High responsibility and dedication on work
• Overtime may be required during peak periods
• Non-standard hours may be required