Korean-Speaking OTC Ops Analyst

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Accenture is hiring for an operations-oriented professional to oversee OTC processes in Malaysia. The role emphasizes service level achievement, client satisfaction, and end-user support, with responsibilities spanning CR facilitation, escalation management, and continuous improvement.

The candidate should excel in client-facing communication and cross-functional collaboration. The position requires a degree in accounting/finance or a related field, with 1 year of relevant experience.

Qualifications

• Bachelor's degree in Accounting/Finance or related field with at least 1 year of relevant experience.
• Fresh graduates are welcome to apply.
• Fluency in Korean and English, including business writing and communication.
• Familiar with F&A outsourcing operation.
• Rich client facing experience.

Responsibilities

• Supervise daily OTC operations and manage service levels with client.
• Ensure client satisfaction at management and end-user levels.
• Facilitate Change Request processes and operational improvements.
• Build and coach the team; ensure delivery excellence and succession.
• Provide a holistic view of service delivery and act as escalation point for issues.
• Support project work and cost control within the dedicated unit.

Skills

Korean language

English language

Client interaction

Operations management

SLA management

Business writing

Communication skills

Education

Bachelor's degree in Accounting/Finance or related field

Fresh graduates welcome

Job description

Accenture is hiring for an operations-oriented professional to oversee OTC processes in Malaysia. The role emphasizes service level achievement, client satisfaction, and end-user support, with responsibilities spanning CR facilitation, escalation management, and continuous improvement.

The candidate should excel in client-facing communication and cross-functional collaboration. The position requires a degree in accounting/finance or a related field, with 1 year of relevant experience.