Senior Network Operations Technician (Data Centre, Johor)

C&W SERVICES (S) PTE. LTD.; Johor Bahru; On-site; MYR 60,000 - 110,000; Full time

Job summary

C&W SERVICES (S) PTE. LTD. in Johor seeks a Senior Network Operations Technician to supervise dark fiber deployment, troubleshoot telecom networks, and coordinate vendor work across Data Centre sites.

The role requires 3 years in data centre or critical infrastructure, knowledge of fiber splicing, OTDR testing, and site surveying. Expect after-hours support and travel to multiple sites in the region.

Qualifications

• 3 years of experience preferably in Data Centre or Critical infrastructure industry.
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and power meters to OTDRs.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping and bit error rate to power, delay, loss, reflectance and dispersion.
• Industry standard certifications are advantageous.
• Flexibility to support after office hours during incident
• Willingness to travel across multiple sites (up to40-50km apart)

Responsibilities

• Supervise and feedback Telecom dark fiber deployment progress at Data center campus ingress.
• Supervise and feedback Telecom troubleshooting progress at remote relay/OLA / fiber break location.
• Monitor and feedback high risk activity along Telecom's dark fiber, external building and internal building fiber routes to data hall.
• Monitor and feedback ISP service provider system commissioning progress.
• Supervise and feedback daily onsite project work progress across multiple project locations.
• Ensure vendor's work is on track within project schedule.
• Provide regular reporting on progress and develop continuous improvement capabilities.
• Coordinate related administrative matters to ensure vendor's smooth entry into site.

Skills

Fiber splicing

OTDR testing

Troubleshooting

Site surveys

Vendor coordination

Network hardware

SC room supervision

On-site support

Job description

Senior Network Operations Technician (Data Centre, Johor)

Supervise and feedback Telecom dark fiber deployment progress at Data center campus ingress

Supervise and feedback Telecom troubleshooting progress at remote relay/OLA / fiber break location

Monitor and feedbackhigh riskactivity along Telecom's diverse darkfiber ,Externalbuildingand internal building fiber route todatahall

Monitor and feedback ISP service provider system commissioning progress

Supervise and feedback daily onsite project work progress across multiple project locations

Ensure vendor's work isontrackwithin project schedule

Ensure onsite project risk and issues are feedback regularly to stakeholders

Ensure strict adherence and compliance of onsite work to network internal SOP/ technical standards

Provide regular reporting on progress asrequired(move, change, supportrequest )and develop continuous improvement capabilities

Coordinate related administrative matters to ensure vendor's smooth entry into site for work

Ensure onsite project risk has been highlighted promptly and execution of solution

Participate in various site surveys and pre-work toestablisha clear project work plan

Provide onsite support during scheduled maintenance / change events

Supervise and feedback site progress during networkhigh riskactivity, vendor working in SC room

Troubleshoot and resolve hardware, network, and connectivity issuesin a timely manner.

Conduct network preventive inspections to reduce downtime and operational risks.

Monitor and respond promptly to network alerts and incidents and provide first responseaccurateupdate

Oversee day-to-day network operationsonsite ,ensuring alignment with business and compliance requirements.

Ensure adherence to Standard Operating Procedures (SOPs) and Methods of Procedures (MOPs).

Support and lead small-to-large scale projects, including migrations and expansions.

Responsible for setting up the network remote working environment.

Conduct on-site upgrade work for the switch / debugging work.

Assistin troubleshooting optical cable faults.

Assistnetwork engineers in troubleshooting network faults anddeterminingthe root cause.

Oversee and supervise vendors working in livesupercorenetwork data hall.

On-site management of network decommissioningproject.

Requirements:

3 years of experience preferably in Data Centre or Critical infrastructure industry

Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

Knowledge of telecommunications testing equipment from microscopes and power meters to OTDRs.

Knowledge of telecommunications testing standards and procedures from length, wire-mapping and bit error rate to power, delay, loss, reflectance and dispersion.

Industry standard certifications are advantageous.

Flexibility to support after office hours during incident

Willingness to travel across multiple sites (up to40-50kmapart)

Facilities Management & Outsourced Services Not specified