Senior Multi-Store Retail Operations Manager

The Swatch Group (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Staff discount

Job summary

The Swatch Group (Malaysia) Sdn Bhd is seeking a seasoned Retail Operations Manager to lead multi-store performance across Malaysia. You will coach store teams, optimize sales, and ensure brand standards in all outlets.

This role requires strong leadership, exceptional communication, and travel readiness to support stores nationwide. Join a world-leading watch group and drive exceptional customer experiences.

Qualifications

• Diploma or Degree in Business, Retail, or related field.
• 7+ years in retail operations with multi-store leadership.
• Proven track record in driving sales and operations excellence.
• Strong leadership, communication and people development.
• Analytical, commercially driven with high adaptability.

Responsibilities

• Provide regular coaching to store teams to improve sales productivity.
• Analyze sales data, identify gaps, and plan improvements.
• Ensure stores deliver Swatch customer experience and branding.
• Lead and develop store managers, with succession planning.
• Support new openings, relocations, and store launches.

Skills

Retail leadership

Multi-store management

Sales optimization

Team coaching

Education

Diploma or Degree in Business, Retail, or related field

Tools

Excel

Job description

The Swatch Group (Malaysia) Sdn Bhd is seeking a seasoned Retail Operations Manager to lead multi-store performance across Malaysia. You will coach store teams, optimize sales, and ensure brand standards in all outlets.

This role requires strong leadership, exceptional communication, and travel readiness to support stores nationwide. Join a world-leading watch group and drive exceptional customer experiences.