Field Operations Manager

The Swatch Group (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Staff discount

Job summary

The Swatch Group (Malaysia) Sdn Bhd is seeking a seasoned Retail Operations Manager to lead multi-store performance across Malaysia. You will coach store teams, optimize sales, and ensure brand standards in all outlets.

This role requires strong leadership, exceptional communication, and travel readiness to support stores nationwide. Join a world-leading watch group and drive exceptional customer experiences.

Qualifications

• Diploma or Degree in Business, Retail, or related field.
• 7+ years in retail operations with multi-store leadership.
• Proven track record in driving sales and operations excellence.
• Strong leadership, communication and people development.
• Analytical, commercially driven with high adaptability.

Responsibilities

• Provide regular coaching to store teams to improve sales productivity.
• Analyze sales data, identify gaps, and plan improvements.
• Ensure stores deliver Swatch customer experience and branding.
• Lead and develop store managers, with succession planning.
• Support new openings, relocations, and store launches.

Skills

Retail leadership

Multi-store management

Sales optimization

Team coaching

Education

Diploma or Degree in Business, Retail, or related field

Tools

Excel

Job description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashüünberg Original, Jaquet Droz, Omega, Longines, Rado, Union Glashüünberg, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronics and Bluetooth technologies essential to watchmaking and other industries.

Swatch embraces the values that coexist in the world of art, design, fashion and technology; and lends them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Ideal candidate will have retail sales experience, as well as managing retail sales operations. We look forward to hearing from you having a meaningful conversation with your CV and expectations.

What You'll Be Doing

Sales & Business Performance

Provide regular, hands-on coaching to store teams to improve sales productivity and achieve sales target.

Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

Ensure stores consistently deliver the Swatch customer experience.

Monitor and address customer service issues, implementing improvements where necessary.

Uphold brand presentation standards, particularly in store environment and visual merchandising.

Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.

Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.

Drive succession planning and talent pipeline development for future store leaders.

Foster a strong performance-driven culture aligned with Swatch's values.

Operational Excellence & Compliance

Ensure all stores consistently follow retail SOPs, visual merchandising standards, and stock control procedures.

Conduct routine store visit and audits, identify issues, and follow up on corrective actions.

Support smooth execution of new launches, campaigns, and store-level initiatives.

Store Support

Act as the go-to person for Store Managers offering support in operations, staffing, and service-related challenges.

Step in to support store operations during peak periods or temporary vacancies, if needed.

Reporting

Gather business intelligence from various sources, and the respective comments / complaints for analysis and reporting.

Prepare and submit reports as required by the Brand HQ, Management and departments on time.

Strategic Projects & Expansion

Support new store openings, relocations, or refurbishments, ensuring smooth execution.

Participate in strategic initiatives to enhance operational efficiency and customer experience.

Provide market insights to support business planning and expansion in Malaysia.

Profile

Diploma or Degree in Business, Retail, or related field.

Minimum 7 years' experience in retail operations, with at least 3 years in a multi-store management role.

Proven track record in driving sales performance and operational excellence.

Strong leadership skills with the ability to inspire, coach, and develop teams.

Excellent problem-solving, communication, and interpersonal skills.

Commercially driven with strong analytical and business acumen.

Ability to work in a fast-paced, dynamic environment with high adaptability.

Willingness to travel frequently across Malaysia.

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashüünberg Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashüünberg, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team. If you are interested in a career with Swatch Group, please do get in touch with us.

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashüünberg Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashüünberg, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team. If you are interested in a career with Swatch Group, please do get in touch with us.

• Perks and benefits Medical Dental GPA, Term Life Insurance, Group H & S, Staff Purc