Senior Microsoft SCIM Engineer — Malaysia

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. is seeking a Malaysia Senior Engineer to provide advanced technical support for a major product category, handling complex cases and escalations.

The role requires strong technical knowledge, customer service orientation, and the ability to work with minimal supervision in a fast-paced environment. The position involves responding to escalations, investigating issues across hardware, software, and networking, and guiding junior agents.

Qualifications

• Associate degree in a related technical discipline (required).
• 3–5 years of related technical experience preferred.
• Achieve and maintain recognized technical certifications.

Responsibilities

• Provide the most technically advanced support by handling complex customer cases.
• Respond to escalated calls from less experienced Technical Support Advisors.
• Identify, investigate and resolve user questions on hardware, software, networking, or other client products.
• Follow escalation paths and ensure KPIs are met.
• Coach and train support professionals in technical skills and processes.
• Provide reporting analysis as necessary.

Skills

Technical troubleshooting

Customer service

Communication

Team collaboration

Problem solving

Education

Associate’s Degree in related technical discipline

Job description

Concentrix CVG Malaysia Sdn. Bhd. is seeking a Malaysia Senior Engineer to provide advanced technical support for a major product category, handling complex cases and escalations.

The role requires strong technical knowledge, customer service orientation, and the ability to work with minimal supervision in a fast-paced environment. The position involves responding to escalations, investigating issues across hardware, software, and networking, and guiding junior agents.