Senior MC Operations & Training Lead

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

SK intellix Malaysia is seeking a contract-based role to support the MC team in day-to-day management and coordination. The candidate will monitor service and sales performance, handle customer feedback, and assist with onboarding and OJT for new MCs.

The role covers operations, logistics, inventory audits, and compliance tasks, with responsibilities during manpower shortages due to terminations or absences. Fluency in English and Malay is required.

Qualifications

• Requires Professional Certificates, Diploma/Advanced Diploma or Bachelor Degree in All Business Field.
• Preferably 1 year of related working experience.

Responsibilities

• Assist the MCM in managing and coordinating the daily tasks of the MC team.
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs.
• Handle VOC (Voice of Customer) cases especially those involving irregular RS or sales.
• Onboard newly joined MCs and ensure smooth integration into the team.
• Conduct On the Job Training (OJT) to equip new MCs with the necessary skills and knowledge.
• Ensure sufficient stock of uniforms tools and equipment for the MC team.
• Prepare filter quantity forecasts for Warehouse Admin to request from the SCM team.
• Verify and approve supporting documents for RS postponements or cancellations submitted by MCs.
• Review and verify mileage reimbursement claims submitted by MCs.
• Conduct inventory audits in collaboration with the Service Operations Team.
• Perform RS tasks during manpower shortages due to contract terminations or MC absences.

Skills

Communication skills

English language

Malay language

Education

Professional Certificates

Diploma / Advanced Diploma

Bachelor Degree or equivalent

Job description

SK intellix Malaysia is seeking a contract-based role to support the MC team in day-to-day management and coordination. The candidate will monitor service and sales performance, handle customer feedback, and assist with onboarding and OJT for new MCs.

The role covers operations, logistics, inventory audits, and compliance tasks, with responsibilities during manpower shortages due to terminations or absences. Fluency in English and Malay is required.