MC Team Operations & Training Lead

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 45,000 - 76,000; Full time

Job summary

SK intellix Malaysia is seeking a capable MC Team Manager to coordinate daily tasks, monitor RS RC performance, and handle VOC cases for the customer service crew. You will onboard new MCs, provide OJT, and ensure adequate stock of uniforms and tools for smooth operations.

The role requires formal business qualifications, 1 year of related experience, and strong bilingual communication in English and Malay. A contract position is available immediately to support the team’s operations.

Qualifications

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field.
• Preferably at least 1 year of related working experience.
• Preferably SENIOR MAGIC CARE specializing in Management or equivalent.
• Good communication skills in English, Malay for both spoken and written.
• 1 CONTRACT positions available.

Responsibilities

• Assist the MCM in managing and coordinating the daily tasks of the MC team
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs
• Handle VOC Voice of Customer cases especially those involving irregular RS or sales
• Onboard newly joined MCs and ensure smooth integration into the team
• Conduct On the Job Training (OJT) to equip new MCs with the necessary skills and knowledge
• Ensure sufficient stock of uniforms, tools and equipment for the MC team
• Prepare filter quantity forecasts for Warehouse Admin to request from the SCM team
• Verify and approve supporting documents for RS postponements or cancellations submitted by MCs
• Review and verify mileage reimbursement claims submitted by MCs
• Conduct inventory audits in collaboration with the Service Operations Team
• Perform RS tasks during manpower shortages due to contract terminations or MC absences

Skills

English

Malay

Management

Education

Professional Certificates

Diploma / Advanced Diploma

Bachelor Degree or equivalent in All Business Field

Job description

SK intellix Malaysia is seeking a capable MC Team Manager to coordinate daily tasks, monitor RS RC performance, and handle VOC cases for the customer service crew. You will onboard new MCs, provide OJT, and ensure adequate stock of uniforms and tools for smooth operations.

The role requires formal business qualifications, 1 year of related experience, and strong bilingual communication in English and Malay. A contract position is available immediately to support the team’s operations.