Senior MC Operations & Training Lead

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

SK intellix Malaysia is recruiting to support the MC team in daily operations, onboarding, and training activities. The role involves coordinating tasks, monitoring service and sales, and handling customer issues to ensure smooth team performance.

You will ensure stock readiness, forecast needs for the warehouse, and verify documentation for service changes. This is a contract-position that emphasizes accuracy and teamwork.

Qualifications

• 1 year of related working experience preferred.
• Senior MAGIC CARE specialization in Management or equivalent.
• Good communication skills in English and Malay for both spoken and written communication.

Responsibilities

• Assist the MCM in managing and coordinating the daily tasks of the MC team.
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs.
• Handle VOC cases involving irregular RS or sales.
• Onboard newly joined MCs and conduct On the Job Training (OJT).
• Ensure sufficient stock of uniforms, tools and equipment for the MC team.
• Prepare filter quantity forecasts for Warehouse Admin to request from SCM.
• Verify and approve supporting documents for RS postponements or cancellations.
• Review mileage reimbursement claims and conduct inventory audits with the Service Operations Team.
• Perform RS tasks during manpower shortages due to contract terminations or MC absences.

Skills

Communication skills

English proficiency

Malay proficiency

Education

Bachelor Degree or equivalent in Business

Diploma / Advanced Diploma in Business

Professional Certificate in related field

Job description

SK intellix Malaysia is recruiting to support the MC team in daily operations, onboarding, and training activities. The role involves coordinating tasks, monitoring service and sales, and handling customer issues to ensure smooth team performance.

You will ensure stock readiness, forecast needs for the warehouse, and verify documentation for service changes. This is a contract-position that emphasizes accuracy and teamwork.