Senior Magic Care Klang

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

SK intellix Malaysia is recruiting to support the MC team in daily operations, onboarding, and training activities. The role involves coordinating tasks, monitoring service and sales, and handling customer issues to ensure smooth team performance.

You will ensure stock readiness, forecast needs for the warehouse, and verify documentation for service changes. This is a contract-position that emphasizes accuracy and teamwork.

Qualifications

• 1 year of related working experience preferred.
• Senior MAGIC CARE specialization in Management or equivalent.
• Good communication skills in English and Malay for both spoken and written communication.

Responsibilities

• Assist the MCM in managing and coordinating the daily tasks of the MC team.
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs.
• Handle VOC cases involving irregular RS or sales.
• Onboard newly joined MCs and conduct On the Job Training (OJT).
• Ensure sufficient stock of uniforms, tools and equipment for the MC team.
• Prepare filter quantity forecasts for Warehouse Admin to request from SCM.
• Verify and approve supporting documents for RS postponements or cancellations.
• Review mileage reimbursement claims and conduct inventory audits with the Service Operations Team.
• Perform RS tasks during manpower shortages due to contract terminations or MC absences.

Skills

Communication skills

English proficiency

Malay proficiency

Education

Bachelor Degree or equivalent in Business

Diploma / Advanced Diploma in Business

Professional Certificate in related field

Job description

Key Responsibilities

• Assist the MCM in managing and coordinating the daily tasks of the MC team
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs
• Handle VOC Voice of Customer cases especially those involving irregular RS or sales

Team Management Support

• Assist the MCM in managing and coordinating the daily tasks of the MC team
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs
• Handle VOC Voice of Customer cases especially those involving irregular RS or sales

Onboarding and Training

• Onboard newly joined MCs and ensure smooth integration into the team
• Conduct On the Job Training OJT to equip new MCs with the necessary skills and knowledge

Operations and Logistics

• Ensure sufficient stock of uniforms tools and equipment for the MC team
• Prepare filter quantity forecasts for Warehouse Admin to request from the SCM team
• Verify and approve supporting documents for RS postponements or cancellations submitted by MCs

Performance and Compliance

• Review and verify mileage reimbursement claims submitted by MCs
• Conduct inventory audits in collaboration with the Service Operations Team
• Perform RS tasks during manpower shortages due to contract terminations or MC absences

Job Requirement

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably SENIOR MAGIC CARE specializing in Management or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 CONTRACT positions available