SMC Kedah

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

SK intellix Malaysia in Kuala Lumpur seeks a driven professional to support the MC team. You will assist daily task coordination, onboarding, and training, while ensuring stock levels and accurate documentation for RS and related operations.

You will engage in performance reviews, compliance tasks, and hands-on training to develop the MC team. This is a contract position based in Malaysia, with opportunities to contribute to operational excellence.

Qualifications

• Professional Certificates, Diploma/Advanced Diploma, or Bachelor's degree in Business or related field.
• Preferably 1 year of related working experience.
• Preferably Senior Magic Care specializing in Management or equivalent.
• Good communication skills in English and Malay (spoken and written).
• 1 CONTRACT positions available.

Responsibilities

• Assist the MCM in managing and coordinating the daily tasks of the MC team.
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs.
• Handle VOC Voice of Customer cases especially those involving irregular RS or sales.
• Onboard newly joined MCs and ensure smooth integration into the team.
• Conduct On the Job Training (OJT) to equip new MCs with the necessary skills and knowledge.
• Ensure sufficient stock of uniforms, tools and equipment for the MC team.
• Prepare filter quantity forecasts for Warehouse Admin to request from the SCM team.
• Verify and approve supporting documents for RS postponements or cancellations submitted by MCs.
• Review and verify mileage reimbursement claims submitted by MCs.
• Conduct inventory audits in collaboration with the Service Operations Team.
• Perform RS tasks during manpower shortages due to contract terminations or MC absences.

Skills

English & Malay communication

Education

Professional Certificates / Diploma / Advanced Diploma / Bachelor Degree in Business

Job description

• Assist the MCM in managing and coordinating the daily tasks of the MC team
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs
• Handle VOC Voice of Customer cases especially those involving irregular RS or sales

Key Responsibilities

Team Management Support

• Assist the MCM in managing and coordinating the daily tasks of the MC team
• Monitor RS Routine Service RC Routine Collection and sales performance of MCs
• Handle VOC Voice of Customer cases especially those involving irregular RS or sales

Onboarding and Training

• Onboard newly joined MCs and ensure smooth integration into the team
• Conduct On the Job Training OJT to equip new MCs with the necessary skills and knowledge

Operations and Logistics

• Ensure sufficient stock of uniforms tools and equipment for the MC team
• Prepare filter quantity forecasts for Warehouse Admin to request from the SCM team
• Verify and approve supporting documents for RS postponements or cancellations submitted by MCs

Performance and Compliance

• Review and verify mileage reimbursement claims submitted by MCs
• Conduct inventory audits in collaboration with the Service Operations Team
• Perform RS tasks during manpower shortages due to contract terminations or MC absences

Job Requirement

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably SENIOR MAGIC CARE specializing in Management or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 CONTRACT positions available