Senior Manager, Strategic Account Manager

foodpanda Malaysia Sdn Bhd (Corporate Office); Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Benefits offered by this job

Medical

Dental

Corporate Allowance

Lifestyle Allowance

Job summary

Foodpanda Malaysia Sdn Bhd (Corporate Office) is seeking a Senior Manager, Strategic Account Management to lead and expand partnerships on our Marketplace team in Malaysia. You will be a significant individual contributor, comfortable working independently while collaborating with the management team.

Based in Malaysia and reporting to the Lead, Account Management, you will manage existing clients, identify new opportunities, negotiate commercial offers, drive weekly KPIs, and prepare financial

Qualifications

• 5 to 7 years’ experience within an Account Management role, preferably in eCommerce for FMCG brands.
• Proven track record of Account Management or Territory Sales with B2B sales experience.
• Excellent communication skills, consultative sales approach, and strong influencing ability.

Responsibilities

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

Skills

Communication

Consultative selling

Relationship building

Analytical skills

Strategic thinking

Team player

Job description

Senior Manager, Strategic Account Manager

We’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands‑on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

This role will be based in Malaysia and will report to the Lead, Account Management.

Responsibilities:

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

What you need to be successful

• 5 to 7 years’ experience within an Account Management role preferable
• Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in eCommerce for FMCG brands
• Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
• Strong relationship builder, has a positive attitude and is a team player
• Highly driven, self‑motivated, target oriented, resilient and tenacious
• Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
• Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
• Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
• Highly organised and plans and prioritises work effectively

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

foodpanda Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!.

foodpanda Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!.

Perks and benefits

• Medical
• Dental
• Corporate Allowance
• Lifestyle Allowance