Senior Manager, Project Operations

Troopers; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

Jora Malaysia is seeking a Senior Manager in Projects & Operations to cultivate and maintain robust relationships with pivotal clients across merchandising, FMCG in-store, events & activation, and warehouse & F&B recruitment.

You will lead the operations team, oversee multi-site projects, manage budgets, and deliver regular performance reports. Travel and on-site leadership will be required to drive successful activations and recruitments.

Qualifications

• Minimum of 4 years of experience in key account, project, or operations management within FMCG, retail, or events, or relevant field.
• Proven event management experience — concerts, roving activations, or comparable large-scale, live execution.
• Strong market research, data analysis and reporting skills, with the ability to turn findings into actionable recommendations.
• Experience managing a multi-level team, with resource, budget and vendor management exposure; warehouse or manpower/recruitment experience an advantage.
• Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers.
• Must be willing to travel and possess own transport for work-related activities. Occasionally on-site during weekends.
• Ability to exercise initiative, judgment, and prioritize workload, as well as capacity for teamwork in a pressured, fast-moving environment with multiple projects running concurrently.
• Strong interpersonal and communication skills with excellent presentation skills.
• Solution-focused, positive mindset, results-oriented, creative, fast learner, and team player.
• Resourceful with a high level of initiative.

Responsibilities

• Manage and grow key accounts — build and maintain relationships with principals and clients across all four lines, understanding their evolving needs and adapting delivery accordingly.
• Close the hiring gap for warehouse & F&B projects — work closely with the recruitment team to identify unfulfilled roles and accelerate talent acquisition and onboarding of ground workers.
• Expand reach into new/outstation regions — grow active project and workforce coverage beyond current urban centres across merchandising, FMCG in-store and warehouse/F&B lines.
• Understand market insights and propose an activation plan — conduct market surveys, track user behaviour, competitor landscape and category trends, and turn findings into account-growth or activation recommendations.
• Identify gaps and propose solutions — proactively pinpoint operational, process, or resourcing shortcomings across the four lines and present actionable, data-backed recommendations.
• Reporting and post-mortem — deliver regular performance and account reports, evaluate campaign/project/event outcomes, and derive learnings to continuously improve operational effectiveness.
• Manage the team as manager-of-record — directly lead the operations team, with coaching and capability-building matched to each individual's level.
• Lead ground execution — act as on-site lead for activations, roving campaigns and warehouse/recruitment drives, stepping into hands-on operational work when needed.
• Facilitate change requests — ensure clients and internal teams are informed of schedule and budget impacts whenever project scope changes.

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Minimum of 4 years of experience in key account, project, or operations management within FMCG, retail, or events, or relevant field.
• Proven event management experience — concerts, roving activations, or comparable large-scale, live execution.
• Strong market research, data analysis and reporting skills, with the ability to turn findings into actionable recommendations.
• Experience managing a multi-level team, with resource, budget and vendor management exposure; warehouse or manpower/recruitment experience an advantage.
• Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers.
• Must be willing to travel and possess own transport for work-related activities. Occasionally on-site during weekends.
• Ability to exercise initiative, judgment, and prioritize workload, as well as capacity for teamwork in a pressured, fast-moving environment with multiple projects running concurrently.
• Strong interpersonal and communication skills with excellent presentation skills.
• Solution-focused, positive mindset, results-oriented, creative, fast learner, and team player.
• Resourceful with a high level of initiative.

Responsibility

Job Brief: As a Senior Manager in Projects & Operations, your role entails cultivating and maintaining robust relationships with our pivotal clients across merchandising, FMCG in-store, events & activation, and warehouse & F&B recruitment.

Key Responsibilities :

• Manage and grow key accounts — build and maintain relationships with principals and clients across all four lines, understanding their evolving needs and adapting delivery accordingly.
• Close the hiring gap for warehouse & F&B projects — work closely with the recruitment team to identify unfulfilled roles and accelerate talent acquisition and onboarding of ground workers.
• Expand reach into new/outstation regions — grow active project and workforce coverage beyond current urban centres across merchandising, FMCG in-store and warehouse/F&B lines.
• Understand market insights and propose an activation plan — conduct market surveys, track user behaviour, competitor landscape and category trends, and turn findings into account-growth or activation recommendations.
• Identify gaps and propose solutions — proactively pinpoint operational, process, or resourcing shortcomings across the four lines and present actionable, data-backed recommendations.
• Reporting and post-mortem — deliver regular performance and account reports, evaluate campaign/project/event outcomes, and derive learnings to continuously improve operational effectiveness.
• Manage the team as manager-of-record — directly lead the operations team, with coaching and capability-building matched to each individual's level.
• Lead ground execution — act as on-site lead for activations, roving campaigns and warehouse/recruitment drives, stepping into hands-on operational work when needed.
• Facilitate change requests — ensure clients and internal teams are informed of schedule and budget impacts whenever project scope changes.