Senior Manager, Operations (Retail Mall)

Capitaland Retail Malaysia Sdn Bhd; Ampang Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

CapitaLand Investment Limited seeks a Senior Manager, Operations (Retail Mall) to lead the operations team, manage service operations, security, carpark, and facility maintenance for a premier shopping mall. The role focuses on planning, budgeting, and optimizing performance while ensuring tenant relations and compliance with regulations.

The ideal candidate brings a Diploma in a relevant field and at least seven years of experience, including three in a managerial position, with a track record

Qualifications

• Diploma in Estate Management, Building, or M&E Engineering or equivalent.
• Minimum 7 years of relevant experience with at least 3 years in a managerial role.
• Experience in property/ mall management and asset enhancement projects is an advantage.

Responsibilities

• Lead the operations team overseeing service operations (security & carpark) and mall maintenance.
• Plan, manage and oversee operations, maintenance, and upkeep of the mall.
• Review facilities management programs to ensure optimal mall performance.

Skills

Leadership

People management

Communication

Bilingual (English & Bahasa Malaysia)

Education

Diploma in Estate Management

Diploma in Building

Diploma in Mechanical & Electrical Engineering

Tools

BAS system

Job description

Senior Manager, Operations (Retail Mall)

Lead the operations team in managing service operations (security & carpark) and maintenance of the mall.

Plan, formulate, manage and oversee the operations, maintenance, and upkeep of the shopping mall.

Review the facilities management programs and developments to ensure that the shopping mall performs at an optimum level.

Responsible for the coordination of annual operation budget, administration, and management of service contracts.

Responsible for the preparation and collation of relevant management reports.

Ensure the reliability and efficiency of plant and equipment.

Conduct energy conservation & environmental program with a view to reduce operating costs.

Responsible for the BAS system including analysing data to conduct proactive maintenance to minimise equipment downtime

Maintain good relations with tenants, manage tenant fit-out works and Asset Enhancement Projects.

Ensure that the property is kept in excellent condition.

REQUIREMENT:-

At least a Diploma in Estate Management, Building, Mechanical & Electrical Engineering or equivalent.

Minimum of 7 years of relevant working experience with 3 years at a managerial position in a similar capacity

Experience in property management, shopping complex, or retail environment with involvement in asset enhancement projects will be an added advantage.

Familiar with Electricity Supply Act, Electricity Regulations, IEE Wiring Regulations, etc.

Familiarity with building/retail mail maintenance work and regulations.

Knowledge of car parking equipment, security, and housekeeping is an added advantage.

Self-driven and able to work within tight deadlines.

Possess strong leadership, people management, and interpersonal skills.

Flexible and result-oriented in approach.

Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner.

Possess good command of both written and spoken English and Bahasa Malaysia.

Computer literate with good report writing skills.

Commercial & Industrial Property Management 101-1,000 employees

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager with a strong Asia foothold. As at 31 December 2022, CLI had S$132 billion of real estate assets under management, and S$88 billion of real estate funds under management held via six listed real estate investment trusts and business trusts – including CapitaLand Malaysia Trust, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

CLI’s portfolio in Malaysia spans retail, office and logistics properties that are strategically located across three key urban centres. Most of CLI’s retail and office network in Malaysia are owned by CapitaLand Malaysia Trust – Gurney Plaza and a significant interest in Queensbay Mall in Penang, a majority interest in Sungei Wang Plaza in Kuala Lumpur, 3 Damansara and 3 Damansara Office Tower in Petaling Jaya, The Mines in Seri Kembangan and East Coast Mall in Kuantan. CLMT’s logistics park, Valdor Logistics Hub, is located in one of Penang’s key industrial hubs and is well-connected to the North South Highway and Penang Second Bridge. CLI is also the joint-owner of Melawati Mall in Taman Melawati.

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager with a strong Asia foothold. As at 31 December 2022, CLI had S$132 billion of real estate assets under management, and S$88 billion of real estate funds under management held via six listed real estate investment trusts and business trusts – including CapitaLand Malaysia Trust, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

CLI’s portfolio in Malaysia spans retail, office and logistics properties that are strategically located across three key urban centres. Most of CLI’s retail and office network in Malaysia are owned by CapitaLand Malaysia Trust – Gurney Plaza and a significant interest in Queensbay Mall in Penang, a majority interest in Sungei Wang Plaza in Kuala Lumpur, 3 Damansara and 3 Damansara Office Tower in Petaling Jaya, The Mines in Seri Kembangan and East Coast Mall in Kuantan. CLMT’s logistics park, Valdor Logistics Hub, is located in one of Penang’s key industrial hubs and is well-connected to the North South Highway and Penang Second Bridge. CLI is also the joint-owner of Melawati Mall in Taman Melawati.