Senior Manager (Operations)

PRIORITY BONDED WAREHOUSE SDN BHD; Bayan Lepas; In loco; MYR 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

PRIORITY BONDED WAREHOUSE SDN BHD is seeking a Senior Manager – Warehouse Operations to lead end-to-end bonded warehouse activities in Malaysia. You will drive P&L, budget, and performance against targets across warehouse, inventory, customer service, and transportation functions.

The role requires deep expertise in bonded warehousing, customs compliance, ISO standards, WMS/TMS systems, and strong leadership to develop a high-performing team and achieve operational excellence.

Competenze

• Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
• 8–10 years of experience in logistics, warehouse, or supply chain operations.
• At least 5 years of experience in a senior management or managerial position.
• Strong experience in managing bonded warehouse operations and customs compliance.
• Proven track record in managing budgets, P&L, cost control and productivity performance.
• Experience in managing multiple operational functions (warehouse, inventory, customer service, and trucking).
• Hands-on experience with Warehouse Management Systems (WMS) and Transport Management Systems (TMS).
• Good knowledge of ISO standards, quality management systems, and regulatory compliance.
• Strong leadership, strategic planning, and people management skills.
• Excellent financial and commercial awareness.

Mansioni

• Take overall responsibility for operational P&L, including revenue, operating costs, and gross margin
• Develop, manage, and control the annual operating budget and review monthly financial performance against budget
• Lead and oversee end-to-end bonded warehouse operations, including manpower planning, scheduling, productivity, and service quality
• Ensure full compliance with Royal Malaysian Customs requirements and regulations applicable to bonded warehouse facilities
• Oversee the customer service team to ensure timely, accurate, and professional responses to customer requirements
• Ensure effective inventory management, including cycle counts, stock reconciliation, and investigation of inventory variances
• Oversee trucking schedules, delivery planning, and fleet utilisation to ensure efficient transportation operations
• Lead, coach, and develop the operational leadership team, supervisors, and other operational personnel
• Analyse operational performance and implement continuous improvement initiatives to enhance productivity, service quality, and cost efficiency
• Ensure implementation, compliance, and continuous improvement of company policies, SOPs, and quality management systems

Conoscenze

Strategic leadership

P&L management

Budget forecasting

WMS experience

TMS experience

Regulatory compliance

Inventory management

Process improvement

People management

Logistics operations

Formazione

Bachelor's/Diploma in Logistics or related

Strumenti

WMS

TMS

Descrizione del lavoro

The Senior Manager – Warehouse Operations is responsible for the overall management and performance of warehouse business operations, including warehouse operations, customer service, customs brokerage, transportation, inventory management, quality systems, and financial performance. This role provides strategic leadership to ensure operational excellence, customer satisfaction, regulatory compliance, profitability, and achievement of company objectives.

Key responsibilities

Take overall responsibility for operational P&L, including revenue, operating costs, and gross margin

Develop, manage, and control the annual operating budget and review monthly financial performance against budget

Lead and oversee end-to-end bonded warehouse operations, including manpower planning, scheduling, productivity, and service quality

Ensure full compliance with Royal Malaysian Customs requirements and regulations applicable to bonded warehouse facilities

Oversee the customer service team to ensure timely, accurate, and professional responses to customer requirements

Ensure effective inventory management, including cycle counts, stock reconciliation, and investigation of inventory variances

Oversee trucking schedules, delivery planning, and fleet utilisation to ensure efficient transportation operations

Lead, coach, and develop the operational leadership team, supervisors, and other operational personnel

Analyse operational performance and implement continuous improvement initiatives to enhance productivity, service quality, and cost efficiency

Ensure implementation, compliance, and continuous improvement of company policies, SOPs, and quality management systems

Requirements

Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field

Minimum 8–10 years of relevant experience in logistics, warehouse, or supply chain operations

At least 5 years of experience in a senior management or managerial position

Strong experience in managing bonded warehouse operations and customs compliance

Proven track record in managing operational budgets, P&L, cost control, and productivity performance

Experience in managing multiple operational functions, including warehouse, inventory, customer service, and trucking

Hands‑on experience with Warehouse Management Systems (WMS) and Transport Management Systems (TMS)

Good knowledge of ISO standards, quality management systems, and regulatory compliance

Strong leadership, strategic planning, and people management skills

Excellent financial and commercial awareness

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an operations manager?
• Which of the following types of qualifications do you have?
• How many years of Warehouse Logistics experience do you have?
• Do you have KPI Development experience?
• How many years' experience do you have as a Lead Manager?
• Do you have Budget Forecasting experience?

PRIORITY is a leading end‑to‑end logistics solutions provider that is client‑focussed and technology‑driven. Established in 1988, it is a Malaysian asset‑based company with integrated offices and warehouse facilities spanning more than 185,000 square feet of space to serve an expanding clientele globally. With decades of hands‑on experience in the business, Priority strives to take the complexity out of international shipping by providing effective and efficient solutions that lead to higher productivity, on‑time delivery and better inventory management for its clients.

As one of the fastest growing companies in its field of expertise, Priority has invested heavily in people, assets and innovative technologies to provide a turnkey service from consultation to complete distribution support. The company’s multi‑modal and integrated capabilities enable it to manage transportation by air, sea and land more seamlessly. Priority also has the expertise in managing customs and compliance, cargo insurance, Halal logistics and other value‑added services, so that clients can enjoy a hassle‑free experience.

Today, Priority has achieved a global presence with 120 offices in 40 countries. It works with SMEs and MNCs from diverse industries such as Pharmaceuticals, Medical, Healthcare, Electronics and Electrical, Filtration, Equipment and Machinery, Packaging and Halal Demand and Supply Chain. Priority’s public bonded warehouses comply with Section 65 of the Malaysia Customs Act 1967. Together with its non‑bonded warehouses and Free Commercial Zone status, Priority offers a comprehensive service that caters to the needs of clients within the Free Industrial Zone, Licensed Manufacturing Warehouses and trading companies.

Inside the company’s specially‑designed warehouses, CCTV surveillance cameras, alarm systems, access control and other security features are in place to safeguard the infrastructure and inventory. Additionally, the warehouses are also equipped with temperature control and non‑temperature control storage areas, racking systems and floor space for oversized cargo, inspection and rework areas. To support clients in the pharmaceutical industry, the company has a cleanroom that complies with stringent international standards. Priority employs a unique Warehouse Management System (WMS) for managing its warehouse business operations across the board. Its highly advanced WMS can be integrated into the clients’ systems, offering seamless management capabilities from storage to shipping.

Quality, reliability and consistent delivery is the company’s priority. Priority’s facilities have been certified ISO9001:2015, Good Distribution Practice for Medical Devices (GDPMD), and MS2400-1:2010 and MS2400-2:2010 for Halal logistics.

At Priority, its people is what differentiates the company from the rest. Priority believes that a personalised service, diligent customer support and lean, fast and efficient decision‑ making makes a world of difference between an ordinary supplier and an extraordinary partner. This is clearly reflected in the company’s business success, and long‑term relations with clients and partners.

PRIORITY is a leading end‑to‑end logistics solutions provider that is client‑focussed and technology‑driven. Established in 1988, it is a Malaysian asset‑based company with integrated offices and warehouse facilities spanning more than 185,000 square feet of space to serve an expanding clientele globally. With decades of hands‑on experience in the business, Priority strives to take the complexity out of international shipping by providing effective and efficient solutions that lead to higher productivity, on‑time delivery and better inventory management for its clients.

As one of the fastest growing companies in its field of expertise, Priority has invested heavily in people, assets and innovative technologies to provide a turnkey service from consultation to complete distribution support. The company’s multi‑modal and integrated capabilities enable it to manage transportation by air, sea and land more seamlessly. Priority also has the expertise in managing customs and compliance, cargo insurance, Halal logistics and other value‑added services, so that clients can enjoy a hassle‑free experience.

Today, Priority has achieved a global presence with 120 offices in 40 countries. It works with SMEs and MNCs from diverse industries such as Pharmaceuticals, Medical, Healthcare, Electronics and Electrical, Filtration, Equipment and Machinery, Packaging and Halal Demand and Supply Chain. Priority’s public bonded warehouses comply with Section 65 of the Malaysia Customs Act 1967. Together with its non‑bonded warehouses and Free Commercial Zone status, Priority offers a comprehensive service that caters to the needs of clients within the Free Industrial Zone, Licensed Manufacturing Warehouses and trading companies.

Inside the company’s specially‑designed warehouses, CCTV surveillance cameras, alarm systems, access control and other security features are in place to safeguard the infrastructure and inventory. Additionally, the warehouses are also equipped with temperature control and non‑temperature control storage areas, racking systems and floor space for oversized cargo, inspection and rework areas. To support clients in the pharmaceutical industry, the company has a cleanroom that complies with stringent international standards. Priority employs a unique Warehouse Management System (WMS) for managing its warehouse business operations across the board. Its highly advanced WMS can be integrated into the clients’ systems, offering seamless management capabilities from storage to shipping.

Quality, reliability and consistent delivery is the company’s priority. Priority’s facilities have been certified ISO9001:2015, Good Distribution Practice for Medical Devices (GDPMD), and MS2400-1:2010 and MS2400-2:2010 for Halal logistics.

At Priority, its people is what differentiates the company from the rest. Priority believes that a personalised service, diligent customer support and lean, fast and efficient decision‑ making makes a world of difference between an ordinary supplier and an extraordinary partner. This is clearly reflected in the company’s business success, and long‑term relations with clients and partners.