Senior Manager, Global Account Manager

MSPHitect Sdn Bhd; Penang; On-site; MYR 60,000 - 120,000; Full time

Job summary

SEMI Integration (M) Sdn Bhd in Penang seeks an experienced Account Manager to be the primary contact for assigned key accounts, fostering strong relationships and high customer satisfaction.

You will coordinate with operations, finance, engineering and logistics, manage RFQs, lead growth initiatives, and drive cross-functional collaboration to deliver value and long-term business growth.

Qualifications

• Proficient in Microsoft Office and general computer usage.
• Strong presentation and written communication skills.
• Proven ability to lead, influence, motivate, and negotiate with stakeholders.
• Able to work independently with minimal supervision, manage pressure, and meet deadlines.
• Strong team player with adaptability in a dynamic environment.
• Highly organized, detail-oriented, and able to handle multiple priorities with analytical thinking.
• Experience in Account Management, Program Management, or related fields.

Responsibilities

• Act as the primary point of contact for the assigned key account and maintain high customer satisfaction.
• Support management in developing account growth strategies and lead commercial discussions for multi-site projects.
• Coordinate with internal teams (operations, finance, engineering, logistics) to resolve issues and ensure timely delivery.
• Manage customer RFQs by coordinating pricing inputs, cost analysis, and quotation preparation.
• Collaborate with the key customer to understand business needs and identify opportunities for improvement.
• Monitor account performance, track requirements, and mitigate risks to support long-term growth.
• Lead cross-functional collaboration across business units to ensure smooth execution of programs.
• Perform other account management and business support duties as assigned.

Skills

Microsoft Office

Communication

Leadership & Negotiation

Time management

Team player

Organizational skills

Account management

Education

BA in Business Studies or BA in Business Administration

BSc or BEng in Engineering

Job description

1. Act as the primary point of contact for the assigned key account, building strong customer relationships and maintaining high levels of customer satisfaction.

2. Support management in developing account growth strategies and lead commercial discussions for multi-site customer projects.

3. Coordinate with internal teams, including operations, finance, engineering, and logistics, to resolve customer issues and ensure timely and effective delivery of solutions.

4. Manage customer RFQs by coordinating pricing inputs, cost analysis, and quotation preparation to deliver accurate and competitive proposals.

5. Work closely with the key customer to understand business needs, identify new opportunities, and support continuous improvement initiatives that enhance customer value.

6. Monitor account performance, track customer requirements, and proactively identify and mitigate risks to support long- term business growth.

7. Lead cross-functional collaboration across different business units to ensure smooth execution of customer programs and projects.

8. Perform other account management and business support duties as assigned by management.

Skills:

1. Proficient in Microsoft Office applications and general computer usage.

2. Strong presentation, verbal and written communication skills with excellent interpersonal effectiveness.

3. Proven ability to lead, influence, motivate, and negotiate with stakeholders across multiple levels of the organization.

4. Able to work independently with minimal supervision, manage pressure effectively, and meet deadlines.

5. Strong team player with adaptability and flexibility in a dynamic and changing business environment.

6. Highly organized, detail-oriented, and capable of handling multiple priorities with strong analytical thinking.

7. Relevant experience in Account Management, Program Management, Customer Management, or related fields.

BA in Business Studies or BA in Business Administration or equivalent

BSc. Or BEng in any Engineering Studies

MES Business & Implementation Consultant

SEMI Integration (M) Sdn Bhd