Senior Manager, Enterprise Applications & IT Operations

DKSH Management Ltd.; Malaysia; On-site; MYR 240,000 - 360,000; Full time

Job summary

DKSH Management Ltd. seeks a Manager, Group Business Applications to lead operations, modernization, and continuous improvement of enterprise applications powering critical business functions across the group.

You will ensure high availability, strong vendor partnerships, and reliable service delivery enabling DKSH units and support functions to operate efficiently. The role requires deep experience in application support and IT operations, with a track record of managing multi-application

Qualifications

• Bachelor's degree in Computing or IT.
• 10–15 years in application support/IT operations, incl. 5–7 years as tech/functional analyst.
• Experience leading teams, vendors, and multi-application environments.
• Knowledge of SAP-integrated platforms is an advantage.
• Experience with A&P, SRM, S2C, AP, ECM, or SAP-integrated platforms.

Responsibilities

• Oversee daily operations of supported enterprise applications (A&P, AP, SRM, S2C, ECM, RE).
• Ensure timely incident resolution and minimal disruption.
• Manage end-to-end user access, configurations, and data updates.
• Maintain audit readiness with documentation and IT controls governance.
• Coordinate with vendors on enhancements, upgrades, and SLA performance.
• Develop SOPs, support documentation, and knowledge resources.
• Set direction and cascade team goals to ensure alignment.
• Drive learning and development in IT project management.
• Manage stakeholder expectations and cultivate accountability and continuous improvement.
• Serve as primary escalation point for major incidents and vendor issues.

Skills

Team leadership

Vendor management

IT operations

Problem solving

Project management

SLA governance

Education

Bachelor's degree in Computing/IT

Tools

SAP

Enterprise systems (A&P, SRM, S2C, ECM)

Job description

DKSH Management Ltd. seeks a Manager, Group Business Applications to lead operations, modernization, and continuous improvement of enterprise applications powering critical business functions across the group.

You will ensure high availability, strong vendor partnerships, and reliable service delivery enabling DKSH units and support functions to operate efficiently. The role requires deep experience in application support and IT operations, with a track record of managing multi-application