Senior Manager Business Operations

DKSH Management Ltd.; Malaysia; On-site; MYR 180,000 - 260,000; Full time

Job summary

DKSH aims to strengthen its Healthcare business by appointing a Senior Manager, Business Operations to drive client development and operational excellence. You will oversee CDBO activities, ensure service levels, and lead cross-functional collaboration across Marketing, Trade Marketing, and Supply Chain to improve processes and outcomes.

The role requires 2–5 years of relevant experience, strong analytical and stakeholder management skills, and proficiency in Excel/PowerPoint; Power BI

Qualifications

• Requires 2–5 years of experience in business operations or client management.
• Strong analytical and problem-solving abilities with understanding of operational and financial metrics.
• Excellent organizational and multitasking skills with high attention to detail and ability to work independently.
• Strong communication and stakeholder management skills; proactive, solution-oriented mindset.
• Proficiency in Microsoft Excel and PowerPoint; familiarity with Power BI is an advantage.

Responsibilities

• Ensure seamless daily operations and fulfill client requirements within service levels; primary contact for clients and agencies on operational matters.
• Coordinate cross-functionally across Marketing, Trade Marketing, Supply Chain and other departments (co-packing, POS inventory, material master updates, pricing, product hierarchy, labeling).
• Manage timely Purchase Orders with Inventory Planning; oversee monthly branch Stock Transfer Orders (STO).
• Track KPIs and SLAs; present results during client meetings and S&OP reviews.
• Identify bottlenecks, recommend and implement process improvements; drive efficiency and automation while ensuring compliance.
• Support cross-functional projects and undertake additional duties as required.

Skills

Analytical skills

Problem solving

Excel

PowerPoint

Power BI

Stakeholder mgmt

Organizational skills

Cross-functional coordination

Communication

Financial metrics

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Power BI

Job description

Title: Senior Manager Business Operations

Location: MY, MY

Global Business Unit: HEALTHCARE

Job Function: Client and Customer Services

Requisition Number: 238621

Description:

About the Role

The Manager / Senior Manager, Business Operations drives business strategies and operational excellence for DKSH's Healthcare business, overseeing the full scope of Client Development and Business Operations (CDBO) activities. This role is pivotal in delivering sustainable process improvements, financial oversight, and seamless cross-functional collaboration that strengthens DKSH's service delivery and client outcomes.

What You Will Deliver

• Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams.
• Drive cross-functional coordination across Marketing, Trade Marketing, Supply Chain, and other departments, covering co-packing activities, Point-of-Sale (POS) material inventory management, material master updates, pricing, product hierarchy, and labeling documentation
• Manage timely raising of Purchase Orders in collaboration with the Inventory Planning team, and oversee monthly branch Stock Transfer Orders (STO) to ensure accurate and on-schedule execution
• Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
• Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirements
• Support the execution of cross-functional projects assigned by management and undertake additional duties as required

What You Bring

Degree in Business Administration, Management, Science, or equivalent

• 2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
• Strong analytical and problem-solving abilities, with a sound understanding of operational and financial metrics
• Excellent organizational and multitasking skills with high attention to detail and the ability to work independently
• Strong communication and stakeholder management skills with a proactive, solution-oriented mindsetProficiency in Microsoft Excel and PowerPoint; familiarity with Power Business Intelligence (Power BI) is an advantage
• Strong business acumen with a continuous improvement mindset and the ability to perform under pressure and meet deadlines

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.