Executive Business Operations

DKSH Management Ltd.; Malaysia; On-site; MYR 72,000 - 108,000; Full time

Job summary

DKSH Management Ltd. in Malaysia seeks a proactive Executive Business Operations to support day-to-day client accounts within our Healthcare unit, ensuring smooth execution and high client satisfaction.

You will coordinate cross-functional activities, monitor KPIs and SLAs, and drive continuous improvement across portfolios while maintaining strong relationships with internal teams and clients. This role offers exposure to supply chain and operational excellence in a global organization with

Qualifications

• Degree in Business Administration, Management, Science, or equivalent qualification.
• 2–5 years of experience in business operations or client management; fresh graduates with strong interest encouraged.
• Experience in fast-paced, cross-functional environments preferred.
• Strong analytical and problem‑solving abilities with solid understanding of operational and financial metrics.
• Excellent organizational and multitasking skills with high attention to detail and ability to work independently.
• Proficiency in Microsoft Excel and PowerPoint; Power BI proficiency is an advantage.
• Strong communication and stakeholder management skills.
• Proactive, solution-oriented mindset with strong business acumen and continuous improvement orientation.
• Ability to perform effectively under pressure and meet deadlines.

Responsibilities

• Ensure smooth daily operations and fulfillment of client requirements in line with service levels for agencies within portfolios.
• Serve as the primary contact for assigned clients and agencies on operational matters, building relationships with internal stakeholders and client teams.
• Coordinate co-packing activities and monitor POS material inventory with Product Management and client teams.
• Coordinate with Inventory Planning to raise Purchase Orders on time.
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely execution.
• Work with Marketing, Trade Marketing, Supply Chain, and other departments to align operations with business objectives.
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across functions.
• Track KPIs and SLAs and prepare reports for client meetings including S&OP reviews.
• Identify bottlenecks, recommend improvements, and drive efficiency and automation initiatives.
• Ensure adherence to internal policies and regulatory requirements.
• Assist in cross-functional projects and administrative tasks.

Skills

Strong analytical & problem solving

Organizational & multitasking

Excel & PowerPoint

Power BI (advantage)

Stakeholder management

Education

Bachelor's degree in Business Administration/Management/Science

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

Title: Executive Business Operations

Location: MY, MY

Global Business Unit: HEALTHCARE

Job Function: Client and Customer Services

Requisition Number: 245329

Description:

About the Role

The Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.

What You Will Deliver

• Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
• Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
• Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
• Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
• Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions
• Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews
• Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
• Ensure adherence to internal policies and regulatory requirements across all operational activities
• Assist in the execution of cross-functional projects and strategic initiatives assigned by management
• Administrative duties and coordination tasks as required

What You Bring

• Degree in Business Administration, Management, Science, or an equivalent qualification
• 2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to apply
• Experience in fast-paced, cross-functional environments is preferred
• Srong analytical and problem-solving abilities, with a solid understanding of operational and financial metrics
• Excellent organizational and multitasking skills, with high attention to detail and the ability to work independently
• Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage
• Strong communication and stakeholder management skills
• Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
• Ability to perform effectively under pressure and meet deadlines with consistency

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.

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