Senior Manager, Enterprise Applications Operations

DKSH Management Ltd.

Kuala Lumpur

On-site

MYR 180,000 - 260,000

Full time

35 hours ago

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Job summary

DKSH is seeking a Manager Business Applications to lead operational performance and modernization of enterprise applications across multiple business units in Kuala Lumpur. You will drive continuous improvement, ensure high availability, and manage vendor partnerships to deliver reliable service and business continuity.

The role requires extensive experience in application support and IT operations, with a focus on SAP-integrated platforms and strong governance.

Qualifications

Bachelor's degree in Computing, Information Technology, or equivalent.
10 to 15 years in application support, IT operations, or related fields.
Experience managing teams, vendors, and multi-application environments.
Background in enterprise systems such as A&P, SRM, S2C, AP, ECM, or SAP-integrated platforms is an advantage.
Experience with IT controls, audit processes, and security governance.

Responsibilities

Oversee daily operations of supported enterprise applications across A&P, AP, SRM, S2C, ECM, RE.
Ensure timely incident resolution and minimize operational disruption.
Manage end-to-end user access, configurations, and data updates.
Maintain audit readiness with documentation and IT controls governance.
Coordinate with vendors on enhancements, upgrades, and SLA performance.
Develop SOPs, support documentation, and knowledge resources.