Senior Manager, Business Process Re-Engineering

OSK Group; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

OSK Holdings Berhad in Kuala Lumpur seeks a Senior Manager, Business Process Re-Engineering to lead end-to-end transformation initiatives across departments. You will map processes, identify gaps, and work with cross-functional teams to reimagine workflows and systems for better productivity and customer experience.

Ideal candidates have a Bachelor’s degree and 10+ years in process re-engineering or transformation roles, with CBPRP or Six Sigma certification preferred.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field.
• CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.
• Proven success in leading complex transformation programs with measurable outcomes.

Responsibilities

• Lead end-to-end business process transformation across departments.
• Map processes, identify gaps, and root causes to drive improvements.
• Collaborate with cross-functional teams to reimagine workflows and systems.
• Define and track metrics to measure transformation success.
• Facilitate workshops and training to embed a culture of innovation.
• Ensure transformations align with regulatory standards and risk frameworks.
• Develop transformation roadmaps and business cases for leadership.
• Apply Lean, Six Sigma, and BPR methodologies for data-driven decisions.
• Monitor trends in process excellence and digital transformation.
• Provide leadership and act as backup to Head of BPR & Transformation.

Skills

Leadership

Process Improvement

Change Management

Stakeholder Management

Education

Bachelor's degree in Business Administration or related field

Tools

Lean

Six Sigma

Job description

OSK Holdings Berhad is a conglomerate with diversified business interests in Property, Financial Services, Industries, Hospitality and Investment Holding. Founded on principles of innovation, sustainability, and excellence, the Group has grown to become a significant player in both the local and international markets including being the market leader in several industries. Over the years, the Group has expanded its horizons beyond Malaysian borders and established operations in Australia with offerings in financial services and property development.

Job Title: Senior Manager, Business Process Re-Engineering

ROLE POSITIONING AND OBJECTIVES:

Lead business process re-engineering and transformation initiatives that drive agility, efficiency, and customer-centricity. This role is ideal for a strategic thinker and hands-on leader who thrives in dynamic environments and is committed to unlocking business value through innovative process design and optimization.

WHAT YOU WILL OWN:

• Champion and lead end-to-end business process transformation across departments, aligning operations with strategic goals and future-ready capabilities.
• Conduct deep-dive diagnostics including process mapping, gap analysis, and root cause identification to uncover inefficiencies and improvement opportunities.
• Collaborate with cross-functional teams to reimagine workflows, procedures, and systems that enhance productivity and customer experience.
• Define and track performance metrics to measure the success and sustainability of re-engineered processes.
• Facilitate design thinking workshops, change labs, and training sessions to embed a culture of innovation and continuous improvement.
• Ensure all transformation efforts are aligned with regulatory standards, risk frameworks, and strategic priorities.
• Develop compelling business cases and transformation roadmaps for senior leadership, articulating value creation and impact.
• Apply structured methodologies such as Lean, Six Sigma, and Business Process Re-engineering to drive data-driven decision-making and scalable solutions.
• Stay ahead of the curve by monitoring emerging trends, technologies, and best practices in process excellence and digital transformation.
• Provide leadership and oversight for business process re-engineering & transformation initiatives while serving as the alternate and backup to the Head of BPR & Transformation.

ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE:

• Bachelor’s degree in Business Administration, Engineering, or related field.
• CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.
• Proven success in leading complex transformation programs and re-engineering initiatives with measurable outcomes.
• Minimum 10 years of relevant experience in process re-engineering, operational excellence, or transformation roles.