ASSISTANT MANAGER- BUSINESS PROCESS & OPERATIONS TRANSFORMATION

JAYA GROCER; Malaysia; Hybrid; MYR 90,000 - 150,000; Full time

Job summary

Jaya Grocer is seeking an Assistant Manager - Business Process & Operations Transformation to lead process improvement initiatives across Finance and operations, guiding end-to-end projects from planning through post-implementation review.

You will map current and future-state processes, collaborate with Finance, Operations and Technology teams, drive automation-friendly solutions, develop SOPs, and support change management to enhance efficiency and governance.

Qualifications

• Bachelor’s degree in a related field is required.
• 4–7 years in business transformation, process improvement, or project management.
• Experience leading cross-functional projects and coordinating multiple stakeholders.
• Solid understanding of finance processes, workflows, and internal controls.
• Experience with process mapping, business analysis or digital transformation.
• Strong communication and interpersonal skills; ability to work independently.

Responsibilities

• Lead finance and business operations transformation projects from planning through implementation and post-implementation review.
• Identify inefficiencies, gaps, duplicated work, and automation opportunities across functions.
• Analyse current processes and design future-state maps to support transformation.
• Collaborate with Finance, Operations, Technology, and external vendors to deliver initiatives.
• Develop SOPs, work instructions, responsibility matrices, and governance documentation.
• Support change management, including communication, user training, and post-go-live support.

Skills

Cross-functional collaboration

Stakeholder management

Project management

Process mapping

Analytical thinking

Communication skills

Education

Bachelor's Degree in Accounting, Finance, Business Administration, Operations, Information Systems, Engineering

Job description

Assistant Manager- Business Process & Operations Transformation

About Jaya Grocer
Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision:
Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:
• Provide a diverse variety of High Quality and Fresh Produce
• Offer attractive Best Value Pricing
• Ensure customers have the Best Shopping Experience
• To grow the business through successful Collaboration and Partnerships
• Practice the Values of Jaya Grocer every single day

Our Values:
• Teamwork
• Trust
• Integrity
• Customer Satisfaction
• Growth

These Values form the foundation of our organisation and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role:
Responsible for driving business process improvement and transformation initiatives across Finance and business operations. The role manages end-to-end projects, identifies process improvement opportunities, collaborates with cross-functional stakeholders, and implements technology-enabled solutions to improve operational efficiency, governance, and business performance.

Key Responsibilities:

• 1. Process Improvement & Transformation
  Lead Finance and business operations transformation projects from planning through implementation and post-implementation review.
  Identify process inefficiencies, operational gaps, duplicated work, and automation opportunities across Finance and business functions.
  Analyse current business processes and recommend practical solutions to improve operational efficiency, controls, and service delivery.
  Develop current-state and future-state process maps to support business transformation initiatives.
  Ensure process improvements align with company policies, internal controls, and governance requirements.
• 2. Project Management
  Manage end-to-end project delivery, including project planning, timelines, milestones, risk management, implementation, and project closure.
  Prepare project documentation such as project charters, business cases, implementation plans, governance reports, and status updates.
  Monitor project progress and proactively identify, manage, and escape risks, issues, and resource constraints when required.
  Track project outcomes and benefits realisation to ensure business objectives are achieved.
• 3. Stakeholder & Cross-functional Collaboration
  Collaborate with Finance, Operations, Technology teams, external vendors, and business stakeholders to deliver transformation initiatives.
  Facilitate workshops, meetings, and discussions to gather business requirements and align project objectives.
  Act as the liaison between business users and technical teams throughout project implementation.
• 4. Digital & Operational Excellence
  Support system implementation, workflow automation, reporting enhancements, and other digital transformation initiatives.
  Develop and maintain standard operating procedures (SOPs), work instructions, responsibility matrices, and process documentation.
  Support change management activities, including communication, user training, implementation, and post-go-live support.
  Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
• 5. Other Responsibilities
  Perform any other ad-hoc duties assigned by Management.

You should have:

• Bachelor's Degree in Accounting, Finance, Business Administration, Operations, Information Systems, Engineering, or a related discipline.
• Approximately 4–7 years of relevant experience in business transformation, process improvement, project management, Finance operations, business operations, consulting, or system implementation.
• Experience managing cross-functional projects involving multiple stakeholders.
• Good understanding of Finance processes, operational workflows, and internal controls.
• Experience in process mapping, business analysis, workflow improvement, or digital transformation initiatives.
• Strong analytical, problem-solving, project management, and stakeholder management skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and deliver projects within timelines.
• Experience in retail, FMCG, shared services, or multi-site operations will be an added advantage.
• Professional certifications in Project Management, Lean Six Sigma, Business Analysis, or Change Management are an added advantage.
• Required language(s): Bahasa Malaysia and English.