Business Transformation Specialist

Accenture PLC; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

Accenture PLC is seeking a Business Transformation Specialist to drive change across industries. You will support complex projects to improve business processes, customer experience, and operational efficiency, applying best practices, tools, and methodologies to advance transformation goals.

Responsibilities include Lean Six Sigma analysis, gap/root cause/risk assessments, and designing cost-reducing, experience-enhancing solutions.

Qualifications

• Lean Six Sigma certification (Green Belt or higher) or equivalent.
• Experience in business transformation and process improvement.
• Strong analytical and problem-solving skills.

Responsibilities

• Support transformation projects from initiation to closure with stakeholder alignment.
• Apply Lean Six Sigma to analyze, measure and improve processes.
• Conduct gap analysis, root cause analysis, and risk assessment.
• Design and implement solutions to optimize outcomes, customer satisfaction, and costs.
• Monitor effectiveness and propose continuous improvement actions.
• Communicate and collaborate with cross-functional teams and senior management.
• Prepare and present project reports and recommendations.
• Provide coaching on transformation methodologies and best practices.
• Identify automation opportunities using RPAs, workflows, OCR and AI.

Skills

Lean Six Sigma

Process Improvement

Project Management

RPAs

Workflows

OCR

AI Tools

Change Management

Communication

Facilitation

Job description

Job Description

We are looking for a Business Transformation Specialist to join our team and help us drive change and innovation across industries. You will be responsible for supporting complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.

Responsibilities:

• Support business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations
• Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performanceConduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges
• Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste
• Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions
• Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in
• Prepare and present project reports, updates, and recommendations to various audiences
• Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices
• Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions - RPAs, workflows, OCR, AI led solutions
• Monitor and drive change management to improve the performance and adoption of deployed solutions

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Qualifications:

• Minimum 3-5 years of experience in business transformation, process improvement and project management
• Lean Six Sigma certification (Green Belt or higher) or equivalent
• Excellent analytical, problem-solving, and decision-making skills
• Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization
• Strong project management, change management, and facilitation skills
• Implementation of Lean Principles for optimization and six sigma analytics processes
• Ability to work independently and collaboratively in a fast-paced and dynamic environment
• Excellent communication, presentation, and interpersonal skills