Senior M365 Messaging Specialist: Exchange Online Security

NTT DATA, Inc.; Cyberjaya; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Messaging Services Senior Specialist to manage and support our email and collaboration infrastructure, including Exchange Online, Power Platform, SharePoint, OneDrive, and Teams. The role requires strong communication, client-focused service, and on-call readiness across SG Asia time zones in a dynamic environment.

You will handle escalations, critical issues, upgrades, and maintenance while ensuring security and compliance within the Microsoft 365 ecosystem.

Formación

• Customer-centric approach to delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Willingness to operate in shifts to support SG T or MYT time zones.

Responsabilidades

• Provide steady state support for email and collaboration infrastructure.
• Handle on-call responsibilities, escalations, and critical issues.
• Support M365 services: Exchange Online, Purview, Power Platform, SharePoint, OneDrive, and Teams.
• Work in shifts to support SG T or MYT time zones.
• Able to analyze issues and propose improvements to service delivery.

Conocimientos

Customer-centric

Excellent communication

On-call support

Herramientas

Exchange Online

Power Platform

SharePoint

OneDrive

MS Teams

Purview

Descripción del empleo

NTT DATA is seeking a Messaging Services Senior Specialist to manage and support our email and collaboration infrastructure, including Exchange Online, Power Platform, SharePoint, OneDrive, and Teams. The role requires strong communication, client-focused service, and on-call readiness across SG Asia time zones in a dynamic environment.

You will handle escalations, critical issues, upgrades, and maintenance while ensuring security and compliance within the Microsoft 365 ecosystem.