Senior Luxury Sales & Service Specialist

Tapestry, Inc.; George Town; On-site; MYR 22,000 - 56,000; Full time

Job summary

Coach, a global fashion house, is seeking a Senior Sales Associate in Malaysia. You will drive store goals through Coach selling skills and service training, acting as a brand ambassador and ensuring customers’ needs are exceeded.

You’ll work in a fast-paced luxury retail setting and collaborate with a team to deliver exceptional experiences. The role emphasizes product knowledge, customer engagement, and innovative selling approaches, including omni-channel and social media integration, with

Qualifications

• Previous management experience in a luxury retail service environment preferable.
• Knowledge of fashion trends and competition in the marketplace.
• Ability to communicate effectively with customers and team (oral and written).
• Flexibility to work a schedule including weekends and public holidays.
• Interest in live stream shopping and social selling to create videos.

Responsibilities

• Understand how individual productivity impacts the store
• Behave like a brand ambassador
• Model sales behaviors including omni channel and virtual selling services
• Maintain high energy on the sales floor
• Consistently achieve sales goals
• Serve all customers according to Coach Experience standards
• Participate as a team member and help meet performance standards
• Contribute to a team culture where everyone can be themselves

Skills

Sales skills

Customer service

POS operation

English proficiency

Tools

POS systems

Mobile devices

Walkie-talkie

Job description

Coach, a global fashion house, is seeking a Senior Sales Associate in Malaysia. You will drive store goals through Coach selling skills and service training, acting as a brand ambassador and ensuring customers’ needs are exceeded.

You’ll work in a fast-paced luxury retail setting and collaborate with a team to deliver exceptional experiences. The role emphasizes product knowledge, customer engagement, and innovative selling approaches, including omni-channel and social media integration, with