Luxury Sales Associate - Flexible Schedule & Omnichannel

Tapestry (Coach/Kate Spade); Johor; On-site; MYR 28,000 - 50,000; Full time

Job summary

Coach is a global fashion house seeking a Sales Associate in Malaysia, Johor. The role is the front-line ambassador for the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations.

You will meet personal and store sales goals, use mobile POS, and build lasting client relationships through styling and fashion advice while contributing to teamwork and brand initiatives.

Qualifications

• 1+ years of sales experience in luxury retail preferred.
• Knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail sales

Clienteling

Social media savvy

Live-stream shopping

English proficiency

Tools

POS operation

iPad / laptop

Walkie-talkie use

Job description

Coach is a global fashion house seeking a Sales Associate in Malaysia, Johor. The role is the front-line ambassador for the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations.

You will meet personal and store sales goals, use mobile POS, and build lasting client relationships through styling and fashion advice while contributing to teamwork and brand initiatives.